Sales Associate / Customer Service Representative

Overview

Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us that’s blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts. We are looking for fantastic retail sales associates to provide excellent customer service to our clients.

Sales Associate / Customer Service Representative Benefits:

• Competitive compensation plan 
• Paid Time Off, vacation and sick
• Free monthly services
• Membership sales bonus
• Flexible Hours
• Discounts on all retail products
• Clear career path to grow as a professional
• Ongoing training

Sales Associate / Customer Service Representative Qualifications:

• 1+ years’ experience in a fast paced, customer service centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or a similar position)
• Previous experience with Point of Sale Systems strongly preferred
• Previous salon/spa experience preferred but not required
• High school diploma or equivalent
• Ability to work at a sustained, fast pace
• Excellent problem solving and troubleshooting skills
• Track record in providing over-the-top, amazing customer service!
• Ability to multitask with ease
• Frequently required to stand and/or walk for duration of 6-8 hour long shifts
• Has the technical ability and skills to operate a point of sale system
• Problem solver – use logic and support resources to solve problems at the front desk
• Maintains professional demeanor under pressure
• Drybar follows all applicable federal, state and local laws regarding background checks

Responsibilities

Essential Job Functions

❖ Lead client experience from check in to check out ensuring Drybar standards are upheld❖ Check clients in and out through Booker❖ Maintain highest degree of ethics when handling client payments and Stylist tips/commissions❖ Troubleshoot any Booker issues and make changes to client profiles when needed❖ Manage Phones and ensure all Voicemail messages are answered in a timely fashion❖ Elevate scheduling concerns to Customer Service team when necessary❖ Check notes section of Booker for any special client requests

❖ Manage shop flow including pairing clients with Stylists and managing break schedules for Stylists in the absence of or by request of the Shop Manager❖ Serve complimentary beverages to our clients❖ Maintain shop cleanliness❖ Restock retail displays and maintain display cleanliness❖ Merchandising and inventory projects as assigned❖ Provide exceptional service❖ Create a bar-like atmosphere by engaging with clients and team members❖ Maintain clear communication with shop management about overall shop operations❖ Sell products, tools, and memberships❖ Maintain punctuality for all scheduled and picked up shifts and come to work prepared for the job❖ Contribute to a positive shop atmosphere❖ Attend any mandatory shop meetings❖ Uphold Drybar’s 10 Core Values❖ Side work and cleaning duties❖ Other duties and projects as assigned

Qualifications

Job Competencies - Knowledge, Skills & Abilities

❖ Strong communication skills❖ Teamwork oriented mindset with a “can do” attitude❖ Ability to work at a sustained, fast pace❖ Excellent problem solving and troubleshooting skills❖ Track record in providing over-the-top, amazing customer service!❖ Ability to multitask with ease

❖ Frequently required to stand and/or walk for duration of shifts❖ Integrity and trust❖ Has the technical ability and skills to operate a point of sale system❖ Problem solver – use logic and support resources to solve problems at the front desk

❖ Maintains professional demeanor under pressure❖ Motivated, enthusiastic, and reliable

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