Volunteer Center Coordinator

Job DetailsJob Location: Regional Food Bank of Oklahoma Headquarters - OKLAHOMA CITY, OK 73179Position Type: Full TimeSalary Range: $20.00 - $20.00 HourlyJob Shift: DayJob Summary This role coordinates the Volunteer Center’s daily activities, volunteer groups, records and safe work practices. In this role, you will help create organized volunteer experiences that move food through the Regional Food Bank and serve neighbors across Oklahoma. You will prepare activities, train volunteers, track participation and keep work areas ready for each group. You will represent the organization with courtesy, answer practical questions and connect volunteers with ways to remain involved. You will follow food safety, equipment and inspection requirements so volunteer work is safe, accurate and dependable. You can expect a mix of coordination, hands-on preparation, communication, recordkeeping, training and problem-solving. Success in the position comes from dependable follow-through, clear direction, safe work habits and respectful service to every volunteer. A Day in the Life The essential functions described below represent the primary responsibilities of this role and may be performed with or without reasonable accommodation.      Representing and Engaging with Volunteers: Represent the Regional Food Bank with professionalism and courtesy to volunteer. Build positive relationships with volunteers to encourage meaningful participation in the Regional Food Bank’s mission. Demonstrate enthusiasm and passion for the mission so volunteers understand how their work serves neighbors. Explain opportunities at program sites and options for food or financial donations so volunteers can remain involved. Greet volunteer groups promptly so participants feel welcomed and understand where to begin.      Ensuring Safety and Compliance: Ensure cleanliness in volunteer work areas (break rooms, repack rooms and restrooms) to protect health and safety. Prepare and stock necessary supplies so volunteer activities begin on time and continue without avoidable interruptions. Complete daily and weekly AIB cleaning tasks to meet sanitation requirements and maintain inspection readiness. Adhere to food safety standards, including AIB best practices to protect products, volunteers, employees and neighbors. Obtain and maintain a SERV safe food handlers permit to demonstrate required knowledge of safe food handling. Serve as Safety Advocate by completing monthly AIB, inventory and safety cross inspections to identify and report concerns. Forklift and Equipment: Operate forklifts and other equipment to move pallets safely and position productions within restricted areas. Complete all assigned Forklift Operator duties and requirements to maintain safe, reliable warehouse operations. Remain alert during every task and prioritize safety to reduce injuries, product damage and equipment incidents. Coordinating and Facilitating Volunteer Activities: Set up daily volunteer activities with all required materials so each group can begin prepared and remain productive. Train and supervise volunteer groups so participants understand their tasks, quality requirements and safety expectations. Remain on the floor during volunteer shifts to provide direction, monitor work and address concerns. Conduct in-person orientations for court-mandated community service participants so requirements and expectations are clearly understood. Clean and prepare workstations and break rooms so each incoming volunteer group enters an orderly environment. Demonstrate proficiency when setting up and teaching every volunteer project to provide consistent instructions and accurate work. Train in one of four core areas: Inventory, Food Safety, Protein Packaging Center or Internal Special Events. Customer Service and Communication Complete customer service training to provide volunteers with consistent, respectful and practical assistance. Learn Volunteer Center talking points, so mission information remains accurate and consistent during volunteer interactions. Complete public speaking training to discuss the mission clearly and respectfully with volunteer groups. Maintaining Records and Feedback: Record product activity and volunteer participation accurately so managers can monitor output and maintain reliable program records. Provide volunteer activity feedback to Volunteer Center managers so concerns, successes and improvement opportunities receive appropriate review. Update accurate figures on the Safety Spotlight Gemba Board so current safety information remains visible and useful.       Promoting Innovation and Partnership: Maintain positive working relationships across departments so volunteer activities remain coordinated with operational needs. Help design volunteer tasks that improve productivity and efficiency while keeping instructions practical, safe and appropriate. Participate in process improvement teams and recommend practical solutions when changes could improve volunteer activities or operations. Work within a team-based environment to complete responsibilities consistently and respond to changing daily needs. Maintain open availability throughout the week so scheduled volunteer activities have appropriate staffing. Flexibility and Synergy: Work in a team-based environment. Must have open availability throughout the week. Willingness to learn and assist volunteers with Volunteer Center programs so that they can complete the required registration and participation steps. Use Volunteer Center software and technology proficiently to complete records, communication and activity coordination accurately. Other Duties as Assigned Other duties, consistent with the scope and essential functions of the role, may be assigned as organizational needs evolve QualificationsWhat You Need to Succeed Competencies: Adaptability. Acknowledges new information and adjusts. Overcomes obstacles to achieve results. Communication. Asks clarifying questions what others have said to verify knowledge. Communicates based on the needs of the situation. Presents information, research, ideas and positions in a clear way. Customer Service. Assesses customer needs to meet/exceed requirements and expectations. Maintains credibility with the public, neighbors and co-workers. Data Management. Collects, organizes and maintains accurate data using clear systems so information is easy to find and understand. Follows documentation, privacy and quality standards to keep data reliable and secure. Uses data to support work and reporting, asking questions when information is missing or unclear. Planning & Organization. Manages multiple projects, determines project urgency in a meaningful and practical way, uses goals to guide actions, creates detailed action plans and organizes tasks. Problem Solving. Uses a rational method for organizing and examining information. Identifies options for solving a problem. Evaluates the relative strengths and weaknesses of each option. Reciprocal Relations. Relates to people in an open, friendly and professional way. Works to gain backing and commitment from others when performing tasks. Resilience. Self-regulates emotions and reactions. Displays a calm demeanor in a variety of environments. Identifies strategies to ensure quality of work is maintained. Safety Awareness. Prioritize safety. Adhere to safety protocols to prevent accidents, injuries and damage to products or equipment. Time Management. The ability to plan, prioritize and allocate time to tasks, activities and projects. Optimize productivity and meet deadlines. Employ strategies and techniques to make the most of time and resources. Training. The ability to develop, deliver and facilitate educational programs and learning experiences aimed at improving an individual or team knowledge, skills and performance. Required Qualifications How you have spent your time: Earning a high school diploma, GED or equivalent education. Proven reciprocal and communication skills, with the ability to adapt and tailor to diverse audiences .Other Qualifications: Ability to obtain and maintain required AIB and ServSafe certifications. Ability to obtain and maintain forklift certification. Proficiency in common office applications (e.g. email, messaging, word processor, spreadsheet) and job-specific systems (e.g., financial, inventory, customer relationship management). Valid driver’s license with a driving record that meets organizational standards. Ability to learn and adapt to new technologies. Ability to complete a background check, motor vehicle record review, drug screening and physical assessment as required for the role. An open and flexible schedule with availability including evenings and weekends. Safety Sensitive Designation: This position is classified as Safety Sensitive under Oklahoma law. Employees in safety-sensitive roles perform duties where even a momentary lapse in concentration could result in injury to themselves, others or cause environmental harm. The Regional Food Bank of Oklahoma is not permitted to hire applicants who hold a medical marijuana card for safety-sensitive positions, in compliance with state law. Preferred Qualifications How you have spent your time: Experience coordinating volunteer activities, group reservations or service projects. Experience communicating with volunteers or customers in English and Spanish. Familiarity with volunteer management, scheduling or customer relationship management systems. Experience working with volunteers in a nonprofit, food bank, retail, warehouse or community service setting. Physical Demands Engage in tasks requiring sustained physical effort and frequent changes in position in warehouse or operational settings. Operate forklifts, pallet jacks and other heavy equipment with precision and awareness. Coordinate movements to manage vehicle controls and respond promptly to changes in traffic or environment. Move objects weighing 50 to 100 pounds occasionally, 25 to 50 pounds frequently and 10 to 20 pounds constantly, using appropriate moving techniques or mechanical aids. Access work areas that may involve elevated or restricted spaces. Respond promptly to environmental cues and maintain focus during complex tasks. Auditory attention to recognize signals, alarms, and spoken instructions that serve as key safety and maintenance indicators. Exchange information clearly in person or via devices in dynamic environments, including those with background noise. Maintain concentration and alertness for extended periods to ensure safety and compliance during driving and equipment operation. Follow safety protocols, including wearing Personal Protective Equipment (PPE) when required by Environmental, Health and Safety policies. Work Environment Some exposure to outdoor conditions and extreme temperature changes (summer heat, winter cold, rain, sleet, snow). Possible exposure to dust, chemicals, gases, fumes, smoke, noise and vibrations. Work typically performed in industrial environments (indoor or outdoor) with various hazards and noise levels. This role does not involve regular travel. Occasional isolated trips may occur for meetings, training or assignments, typically allowing return home nightly. May require scheduled participation in a rotating on call program and, on a limited and infrequent basis, response to unscheduled operational needs. Work outside of the employee’s regular schedule may be required at times based on business necessity and must be documented in accordance with established scheduling and timekeeping practices. All hours worked will be recorded and compensated in compliance with applicable federal, state and local wage and hour laws. A Few Things We Value We look for employees who demonstrate our core values with courage: Heart Approaching our mission with compassion, grit and commitment. Empowerment Advocating for equitable opportunities that elevate others. Stewardship Utilizing the resources entrusted to us responsibly and efficiently. Collaboration Prioritizing teamwork as we listen, support and compromise to achieve our mission. EEO & Accommodation Statement Diversity creates a healthier atmosphere. The Regional Food Bank of Oklahoma is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, marital status, genetic information or any other characteristic protected by law. Consistent with the Americans with Disabilities Act (ADA) and applicable state laws, it is the policy of the Regional Food Bank of Oklahoma to provide reasonable accommodation for qualified individuals with disabilities throughout the application process and employment. If reasonable accommodation is needed, please contact Human Resources at hr@rfbo.org.