System Support Specialist

Delaware Nation Industries and Investments (DNI) is a 100% tribally owned federal contractor and family of companies delivering mission-critical IT, cybersecurity, research and development, construction, management, and professional services to government customers nationwide. Guided by our SHINES culture—Selflessness, Humility, Integrity, Native Pride, Entrepreneurship, and Servanthood—we believe our people are the foundation of our success. At DNI, you’ll join a collaborative, purpose-driven team where your expertise is valued, your growth is supported, and your work contributes to meaningful missions and the economic strength of the Delaware Nation. Veterans and transitioning service members are encouraged to apply.

Delaware Nation Investments/Emerging Technologies looking for a System Support Specialist to support the FAA that provides technical support for users, systems, and applications that support government mission requirements.

• U.S. Citizenship is required
• Must be able to obtain and maintain a Public Trust clearance
• This position is 5/days a week in Mike Monroney Aeronautical Center, Oklahoma

Qualifications and Experience:

• Bachelor's degree in an IT-related field.
• Minimum of seven (7) years of relevant experience supporting enterprise IT operations, service desk/ticketing workflows, endpoint/print services, or similar operations support roles.

Preferred Qualifications:

• Industry certifications relevant to the position.
• Experience supporting federal government or DoD customers.

Key Responsibilities:

• Provide day-to-day operational support for PrinterLogic print management services, including intake, triage, tracking, documentation, and closure of print-related incidents and service requests in Government-designated ticketing/workflow tools.
• Monitor and manage PrinterLogic support queues to ensure timely updates, routing, escalation, and resolution in accordance with Government direction and standard operating procedures.
• Support administration and maintenance activities within PrinterLogic, such as assisting with management of printer objects, queues, profiles, and standard configurations, as directed.
• Assist with print service continuity by coordinating with service providers and stakeholders to troubleshoot and resolve issues impacting end-user printing functionality.
• Maintain accurate records, configuration notes, and troubleshooting actions in Government-approved repositories; ensure documentation is current, complete, and audit-ready.
• Compile and provide routine operational inputs for reporting (e.g., ticket volumes, common issues, device/queue status, and service performance trends) and support ad hoc reporting requests as directed.
• Support transition, rollout, or change activities impacting PrinterLogic services (e.g., updates to configurations, procedures, or user guidance), including maintaining user-facing job aids and quick-reference instructions.
• Identify recurring incidents and recommend process improvements (e.g., SOP updates, knowledge articles, standard fixes) to improve service delivery and reduce repeat tickets.

Benefits Include:

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.