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Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
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Job Summary
Responsible for greeting patients, collecting their information, and assisting them with the admissions process. This role will ensure that patient data is recorded accurately and that all necessary paperwork and consent forms are completed.
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Qualifications
Qualifications:
High School Diploma or Equivalent required (Can this role accept experience in lieu of a degree? Yes)
Experience in a healthcare or customer service role 1-2 years preferred
Knowledge, Skills and Abilities:
Excellent communication and interpersonal skills, with the ability to interact effectively with patients and healthcare professionals.
Strong attention to detail and accuracy in entering patient information and maintaining records.
Familiarity with electronic health records (EHR) systems and basic computer proficiency.
Empathy and compassion to provide a welcoming and caring environment for patients and their families.
Ability to handle confidential and sensitive information with discretion and professionalism.
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Additional Job Details (if applicable)
Schedule:
Monday - Friday 8:00am-4:30pm
Location:
22 Atwood Drive, Northampton, MA
Essential Functions:
Welcome patients and visitors, obtain their personal and medical information, and enter it into the facility's electronic health records (EHR) system.
Coordinate with patients and insurance companies to verify coverage and eligibility for medical services.
Assist patients in completing admission forms, consent documents, and any additional paperwork required for their visit.
Communicate with patients, families, and caregivers, providing information on the admissions process, required documents, and any necessary preparations.
Ensure compliance with patient confidentiality and privacy standards, following Health Insurance Portability and Accountability Act (HIPAA) guidelines.
Performs other duties as assigned Complies with all policies and standards.
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Remote Type
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Work Location
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Scheduled Weekly Hours
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Employee Type
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Work Shift
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Pay Range
$17.71 - $25.28/Hourly
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Grade
2
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EEO Statement:
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Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership ālooks likeā by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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