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Position Summary
The Assistant Operations Manager’s role is to manage the day to day operations of a single or multiple facility. To provide direct supervision for Shift Managers, Cashiers, Attendants and other personnel necessary to operate a parking facility.
Essential Duties and Responsibilities
• Assist the OM with scheduling needs to ensure customer service and operating standards are met through scheduling and managing on-call employees.
• Assist with the day to day activities associated with opening and closing of the facility.
• Collects deposits and reports daily revenue on a consolidated basis and reviews cashier reports for accuracy and completeness daily.
• Ensures the facility is operating in accordance with company policy including, equipment maintenance, proper and accurate signage.
• Ensures the facility’s safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual.
• Responsible for resolving those customer concerns that are escalated to his/her attention by the facility’s front-line associates.
• Responsible for documenting Incident forms.
• Responsible always for reviewing, understanding and acknowledging in writing when requested, the company provided policies and procedures that directly support completing my required work duties.
Non-Essential Duties and Responsibilities
• May be asked to fill in for front line associates during their absences.
• May be asked to meet with the property’s client contact on as needed basis.
• Other duties as assigned by the Operations Manager.
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