FB&R Manager (non-gaming)

Job DetailsJob Location: Norman - Norman, OK 73026Position Type: Full TimeJob Shift: AnyThe Food, Beverage and Retail Manager (non-gaming) is responsible ensuring quality customer service and providing a sanitary environment for preparing food and rendering retail services. The manager will ensure profitability through inventory control, correct pricing, and reducing waste. The manager will direct and organize activities and create friendly atmosphere for guests and help adjust and handle service complaints of customers and employees. The manager will be responsible for ensuring the food and beverage department as well as retail services and staff are compliant with State/Federal/Tribal policy and procedures, regulations, and ABLE laws. The Food, Beverage and Retail Manager (non-gaming) will work hours appropriate to meet the needs of business, which may include nights, weekends, holidays and special events.   QualificationsEssential Functions of the Position Ensures Thunderbird quality customer service and cheerful atmosphere maintained in your department. Supervises cooks, bartenders and cashiers, scheduling proper coverage for all shifts as well as supervise all employees within retail services including but not limited to inventory control. Maintaining and entering of time by payroll deadlines. Maintain all departmental inventory, order supplies and food. Maintain using (FIFO) first in, first out method for food rotation. Maintain monthly departmental budget. Obtain management approval for any purchase other than food. Assuring proper portion and compliance with menu and cost control. Enforces health, sanitary and safety regulations. Ensure safety and cleanliness of department at all times Work collaboratively with internal departments, internal department manager(s) and external entities to execute tribal events, hospitality VIP events and employee events. Oversees maintenance of all departmental equipment as needed.  Ensure proper equipment training for departmental employees  Ensure food preparation and serving temperatures. Prepare, season and cook food following prescribed recipes. Establish standards, assemble and prepare any special dinners and/or events. Make good and proper decisions that reflect positively on you and the Casino. Maintain proper compliance at all times, Title 31 training and convey departmental customer service training as requested. Other duties as assigned or requested by management. Job Knowledge, Skills and Abilities Must maintain compliance with health/ABLE/internal Policy and procedures at all time and tobacco sales to ensure compliance with the FDA. Must be able to stand for long periods of time. Ability to establish and maintain effective working relationships with individuals at all levels of the organization. Knowledgeable of Federal/state/Tribal Employment laws and regulations. Knowledge of the operation of a variety of computer software, including MS Outlook, internet and spreadsheet applications. Knowledge and experience with budget preparation and analyzing a variety of reports. Knowledge of general management principles and practices. Ability to establish and maintain effective working relationships with individuals at all levels of the organization. Demonstrated ability to handle multiple tasks simultaneously; skill in working in an environment subject to constant interruptions and quickly changing priorities; ability to prioritize and delegate responsibilities when necessary; effective time-management skills.                  Ability to function in a professional manner during high stress/volume situations. Ability to learn quickly, self-leader with initiative, highly flexible and comfortable in a constantly changing environment. Ability to work in a team-oriented, collaborative environment and independently. Excellent interpersonal and communication skills to establish and maintain effective working relationships with staff, vendors, Board members, and the public, both in person and through phone, email and written correspondence. Strong problem-solving skills and keen attention to detail. Ability to train, instruct and supervise a variety of employees at all levels. Knowledge and ability to use grills, gas or convection ovens, fryers, slicers, registers and credit card machines. Supervisory Responsibilities  Direct supervisory responsibility for Food, Beverage and Retail team members including bartenders, cashiers, cooks, and leads and all retail personnel. Physical Demands o While performing the duties of this job, employees must be able to sit, stand, or walk for long periods of time. The employee must occasionally lift and/or move up to 50 pounds. Work Environment Exposure to smoking and secondhand smoke. Must be able to work nights, weekends and holidays. Noise level can range from minimal to intense.   Minimum Qualifications Bachelors Degree (or equivalent combination of education and experience combined) preferred. Culinary school background a plus. 3+ years food service management experience required.          0    3+ years management experience required. Must have strong customer service and interpersonal skills. Must be 18 years of age or older. Must be able to pass a drug screen, background check, and obtain a key gaming license.  Must be able to obtain liquor license Absentee Shawnee Tribal Members and Indian Preference infilling this vacancy is given to qualified candidates, in accordance with Title 25, US Code Section 472 and 473. Absentee Shawnee Tribe of Oklahoma is an Equal Opportunity Employer. The Absentee Shawnee Tribe of Oklahoma is a Drug-Free Workplace and (111 At Will Employer. Benefits for full time team members: Employer paid Medical with Blue Cross and Blue Shield o Employer paid Dental with Delta Dental of Oklahoma Employer paid Vision with V SP Paid Time Off Employer paid Life Insurance 401 (k) Retirement Plan with Employer Matching