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Registration Technician
Revision Date: 1/12/2022
Department: Behavioral Health
Employment Status: Full-Time
Program: Behavioral Health
FLSA Status: Non-Exempt
Reports To: Behavioral Health Manager
Schedule: 40 Hours/52 Weeks
Supervises: N/A
Preference: TERO Ordinance 2017-01, P.L. 93-638
Job Summary
The Registration Technician is a member of the Behavioral Health Team and is responsible for the collection, verification, and entry for all un'ina (patient) demographic and insurance information. The accurate and timely performance of job duties of the Registration Technician directly impacts the revenue received by the Kenaitze Indian Tribe.
Essential Functions
- Greets all un'ina, co-workers with a smile- provides exceptional customer service with each interaction
- Responsible for un'ina registration, ensuring accurate capture and data entry of all un'ina updated demographic and insurance information
- Ensures capture of all charges for services provided at Behavioral Health
- Operates credit card machine and cash drawer
- Scans ID, CIB, and insurance cards into electronic registration package
- Hands out referral forms, intake packets, educational materials, as needed
- Verification of insurance
- Monitors waiting room behaviors; notify Safety & Security in the event of disruptive un'ina
- Make reminder phone calls for appointments
- Sort mail and ensure delivery to appropriate personnel and provide assistance to Behavioral Health Department as needed
It is the intent of this job description to highlight the essential functions of the position; however, it is not an all-inclusive list. The incumbent may be called upon and required to follow or perform other duties and tasks requested by his/her supervisor, consistent with the purpose of the position, department and/or the Kenaitze Indian Tribe's objectives.
Working Conditions
Lifting Requirements
- Light work – Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.
Physical Requirements
- Stand or Sit (Stationary position)
- Walk (Move, Traverse)
- Use hands/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position)
- Climb (stairs/ladders) or balance (Ascend/Descend, Work atop, Traverse)
- Stoop, kneel, crouch or crawl (Position self (to), Move)
- Talk/hear (Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information)
- See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess)
- Repetitive Motion
OSHA Categories
- Category II – Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur
Equipment and Tools
- Computer
- Phone
- Fax Machine
- Photo Copier
- Credit Card Machine
- Scanner
Travel
- Local
Qualifications
Education
- High School Diploma or a General Education Degree (GED)
Experience
- One year (1) of experience in scheduling or registration functions
Preferred
- Insurance verification and charge collections experience
- Knowledge of HIPAA and 42 CFR, Part 2
- Knowledge and experience working with cultural diversities
License/Certification
- Must have a valid Alaska State driver's license and must remain insurable under the Tribe's policy, or obtain within 90 days of hire
Special Skills
- Proficiency with Microsoft Suite, or obtain training within 90 days of hire
- Ability to work independently as well as collaboratively
- Conducts business in a service-oriented manner that is attentive, pleasant, respectful and kind when dealing with un'ina, visitors, co-workers and others
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