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Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.
The U.S. Consumer Services and Membership Digital Experiences Technology team (USCDT) brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), marketing and advertising technology, enterprise communications, travel and lifestyle, and dining technology. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer
segments.
Within US Consumer & Digital Technology, the Cross Platform Delivery organization enables the successful delivery of approximately 45 enterprise-wide initiatives spanning technology, product, and business organizations. Our mission is to orchestrate complex delivery across platforms, improve release confidence, accelerate decision making, and provide executive visibility into enterprise execution.
As part of our future-state operating model, we are establishing a new Delivery Intelligence & Automation Office to transform how delivery is managed across the enterprise. This organization will leverage AI, automation, predictive analytics, and delivery intelligence to reduce operational overhead, improve organizational efficiency, and enable our delivery leaders to focus on strategic execution.
As Director of the Delivery Intelligence & Automation Office, you will define and lead the strategy for modernizing enterprise delivery through AI-enabled capabilities, intelligent automation, and data-driven operational insights.
You will partner closely with Delivery leaders, Engineering, Product, Enterprise Architecture, and Data organizations to create scalable solutions that improve delivery transparency, automate manual processes, surface predictive risks, and strengthen executive decision making.
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