Security Supervisor

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

• Supervise and support Security Officers during assigned shifts to ensure effective daily security operations  
• Conduct regular patrols of guest areas, public spaces, back-of-house areas, parking facilities, and hotel perimeter  
• Respond promptly and professionally to emergencies, disturbances, accidents, medical incidents, and security concerns  
• Assist with investigations involving safety incidents, guest concerns, policy violations, or suspicious activity  
• Prepare and review incident reports, daily activity logs, and required documentation for accuracy and completeness  
• Monitor surveillance systems, fire/life safety systems, access control systems, and alarm systems as assigned  
• Assist with coordinating emergency response procedures and evacuation protocols  
• Support hotel leadership during emergency situations and operational incidents  
• Provide guidance, coaching, and training support to Security Officers and team members  
• Ensure compliance with hotel policies, departmental procedures, and applicable laws and regulations  
• Promote positive guest and employee interactions while maintaining a professional security presence  
• Assist with scheduling, shift coverage, and departmental communication as assigned  
• Support VIP arrivals, special events, and high-profile guest activities as needed  
• Maintain confidentiality and professionalism when handling sensitive situations and information  
• Participate in departmental meetings, training programs, and safety drills

Qualifications

• Previous security, law enforcement, military, hospitality security, or related experience required  
• Previous supervisory or leadership experience preferred  
• Luxury hotel or hospitality experience preferred  
• Strong leadership, communication, and interpersonal skills  
• Ability to remain calm, professional, and solution-oriented during stressful or emergency situations  
• Strong observation, decision-making, and conflict-resolution abilities  
• Ability to prepare accurate reports and documentation  
• Basic computer proficiency and familiarity with security systems preferred  
• Professional appearance and demeanor required  
• Ability to work flexible schedules including evenings, overnight shifts, weekends, and holidays as operationally required  
• High school diploma or equivalent required; additional education or certifications preferred  
• Must be legally authorized to work in the United States  
• Must meet all applicable Louisiana licensing or certification requirements for security personnel, if required for the position  

Additional Information

All your information will be kept confidential according to EEO guidelines.