Public Area Attendant

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

• Consistently provide professional, engaging, and friendly service to guests and colleagues. 
• Clean and maintain assigned public areas throughout the hotel, including lobbies, corridors, elevators, entrances, meeting spaces, and other designated areas. 
• Clean and maintain public restrooms to established Fairmont cleanliness and presentation standards. 
• Empty garbage and recycling from assigned public areas and properly dispose of waste. 
• Clean mirrors, interior windows, glass surfaces, doors, and other guest-facing surfaces. 
• Dust and clean furniture, fixtures, decorative elements, and other surfaces throughout assigned areas. 
• Maintain brass, metal, and other specialty finishes to ensure they remain clean and polished. 
• Vacuum carpets and rugs and perform spot cleaning as needed. 
• Sweep, mop, and maintain hard-surface flooring according to departmental standards. 
• Maintain the cleanliness and presentation of high-traffic areas throughout the day. 
• Move and return furniture, fixtures, and equipment to their proper locations as required. 
• Assist with setup and breakdown of public spaces, meeting areas, special events, and hotel functions as assigned. 
• Monitor public areas for cleanliness, maintenance concerns, safety hazards, and guest needs. 
• Report maintenance deficiencies promptly to the appropriate department or Housekeeping leadership. 
• Communicate effectively with Engineering/Maintenance regarding maintenance issues identified throughout public areas. 
• Respond to guest questions and requests in a warm, courteous, and professional manner. 
• Maintain awareness of hotel amenities, restaurants, outlets, services, and local attractions to assist guests when appropriate. 
• Maintain appropriate awareness and discretion when working around guests and VIPs. 
• Follow all established Housekeeping Standard Operating Procedures, including key control, sign-in/sign-out procedures, lost and found, cleaning standards, and sequence of service. 
• Maintain proper control and accountability of master, sectional, and general keys in accordance with hotel policy. 
• Follow all safety, sanitation, chemical handling, and workplace safety procedures. 
• Maintain a safe work environment for guests and colleagues at all times. 
• Complete all required health and safety training and follow applicable hotel safety programs and practices. 
• Adhere to all Fairmont New Orleans environmental policies, sustainability initiatives, and waste-reduction practices. 
• Properly use, clean, and maintain housekeeping equipment and supplies. 
• Assist with the safe operation of specialized equipment, including carpet extractors, floor machines, buffers, and other equipment as trained. 
• Maintain housekeeping closets, storage areas, and equipment in a clean and organized condition. 
• Assist the Housekeeping team during periods of high occupancy, special events, and other operational demands. 
• Maintain a professional appearance consistent with Fairmont New Orleans grooming and uniform standards. 
• Protect guest privacy and hotel property at all times. 
• Perform additional duties as assigned

Qualifications

• Previous Housekeeping, Public Area Attendant, Janitorial, or hotel experience is an asset. 
• Previous experience in a luxury hotel or upscale hospitality environment preferred. 
• Previous overnight or evening experience is an asset. 
• Previous experience operating commercial cleaning equipment is preferred. 
• Experience with carpet cleaners, floor buffers, extractors, or other heavy-duty cleaning equipment is an asset. 
• Strong attention to detail and commitment to cleanliness. 
• Excellent communication and organizational skills. 
• Strong interpersonal and problem-solving abilities. 
• Highly responsible, dependable, and reliable. 
• Ability to work independently with minimal supervision. 
• Ability to prioritize tasks and manage time effectively. 
• Ability to remain calm, courteous, and professional when interacting with guests. 
• Strong guest service mindset and ability to respond appropriately to guest needs. 
• Ability to follow established SOPs, safety procedures, and departmental standards. 
• Ability to work flexible schedules including mornings, evenings, overnight shifts, weekends, holidays, and extended shifts as operationally required. 
• Must be legally authorized to work in the United States. 

Additional Information

All your information will be kept confidential according to EEO guidelines.