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Description
The Windsor Court seeks a friendly and efficient Food and Beverage Reservationist to join our team. As a Food and Beverage Reservationist, you will answer multiple calls during the day and handle all Food and Beverage reservations professionally and courteously. You will also optimize F&B revenue according to Windsor Court standards.
Responsibilities:
- Answering multiple calls during the day and handling all Food and Beverage reservations in a friendly and efficient manner
- Optimizing F&B revenue according to hotel standards
- Participating in F&B meetings when needed
- Ensuring customer satisfaction by providing excellent customer service
- Maintaining accurate records of reservations and customer information
- Collaborating with other departments to ensure seamless service delivery
- Being available to work weekends
Requirements
- High School diploma and/or experience in a hotel or a related field preferred.
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Previous experience in a customer service role required
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Strong attention to detail and organizational skills
- Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
- Must routinely meet deadlines.
- Ability to work independently and as part of a team
- Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Flexibility to work weekends and holidays
If you are a team player with a passion for customer service and a desire to work in a dynamic and exciting environment, we encourage you to apply for this position.
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