This position is essential to the successful recruitment and retention of students to the university. Serves as initial contact point with students and others communicating with the University Financial Aid Office to properly provide information on aid procedures and status, and effectively direct inquiries to appropriate contact. Provides accurate and thorough information to students and their families about financial aid programs at Tulane, procedures and forms required, eligibility requirements, dollar limits, etc., so they have a sound base on which to make decisions for financing their education. For each customer, decides about the best method to handle the inquiry, problem or situation. Also has additional responsibilities which include serving as a primary document imaging specialist, providing technology support, and participating as an active member of the office’s training team for new employees. Additional responsibilities will include assisting with various data compilations and assisting the Associate Director with other tasks as assigned.

Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person’s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane’s employment or educational programs or activities.

Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at 504-865-4748 or by email at hr@tulane.edu.

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