Maintenance Technician - Property Management

About City Crossing- New Haven

City Crossing – New Haven, CT is a premier mixed-use residential community, bringing together The Mason, Aura, Maddox, Pierpont, and Parkside to create a vibrant neighborhood in the heart of New Haven. Ideally located near Yale University, downtown employers, shopping, dining, and entertainment, City Crossing offers thoughtfully designed apartment homes, modern amenities, and a hospitality-inspired resident experience. Joining the City Crossing team means being part of a collaborative community dedicated to delivering exceptional service, building meaningful resident relationships, and helping create one of New Haven’s most dynamic places to live

Our commitment to excellence starts with our people. Every interaction—whether welcoming prospective residents, supporting current residents, maintaining our beautiful community, or ensuring seamless daily operations—helps create an outstanding living experience. We believe exceptional customer service, attention to detail, and teamwork are the foundation of everything we do.

Role Summary:

The Maintenance Tech is responsible for identifying and performing all regular maintenance activities at the rental buildings in their geography. This includes responding to resident requests and managing their schedule of work as set forth by the Maintenance Superintendent. This position impacts our residents by ensuring their apartments are in excellent condition and that all building operations and amenities are performing at the high standards of the RMS brand. This position reports to the Maintenance Superintendent.

Role Responsibilites:

• Execute maintenance requests as assigned by the Maintenance Superintendent
• Perform building walkthroughs to identify maintenance needs
• Provide friendly, responsive service to the residents
• Prioritize maintenance requests so building-critical issues and customer requests are dealt with quickly
• Perform checklist walkthroughs and verify of services rendered by subcontractors
• Accurately record and report their own time
• Respond to maintenance requests at the direction of the Property Manager or Assistant Property Manager when the Maintenance Superintendent is not available
• Accurately communicate work requested and work executed to the Maintenance Superintendent

Role Requirements:

• Minimum 1 year of experience in building maintenance (experience or familiarity with all trades including carpentry, plumbing, electrical, and appliance repair).
• Must have a current driver's license and reliable transportation
• Ability to read, write and speak English
• This is full-time position (no overtime)
• Candidates will be required to work Monday – Saturday and rotate being on call for any emergencies
• Must be On-Call Tuesdays through Saturdays

RMS is an Affirmative Action/Equal Opportunity Employer