Rooms Front Office - Desk Agent

Essential Functions:

¨ To be thoroughly acquainted with all check-in procedures and policies.

¨ To be thoroughly acquainted with all check-out procedures and policies.

¨ To be thoroughly acquainted with all reservations procedures and policies.

¨ Be familiar with guest scenarios.

¨ Be familiar with all technical equipment as related to the Front Desk.

¨ To be familiar with all hotel facilities.

¨ To be familiar with the inter-relationship between the different departments.

Hotel Specific Essential Functions:

¨ Be familiar with Guest Services functions in order to assist Guest Services during peak times.

¨ Be familiar with PBX functions in order to assist with incoming calls.

¨ Accept other special duties as required by management.

¨ Work with Front Office Manger in order to ensure consistent completion of daily shift checklist.

Tools and Equipment:

¨ Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machine

Working Environment:

¨ Interior and on occasion exterior of hotel with exposure to weather conditions.