Concession Lead

Overview

Join the award-winning Johnson County Park and Recreation District (JCPRD) team and help make a real impact in this community! As part of our National Gold Medal Award–winning organization, you’ll help bring joy, adventure, and enrichment to millions each year. JCPRD welcomes over 7 million visitors to our parks and engages 3 million+ participants in more than 4,000 programs—and we’re still growing.

 When you work at JCPRD, you’re joining a team recognized locally, regionally, and nationally for excellence in parks, recreation, culture, education, and public service. Enjoy outstanding benefits, retirement plans, employee incentives, and a workplace culture built on passion, creativity, and teamwork.

 Named Best Large Employer in Johnson County for two years running, JCPRD is the perfect place to grow your career, make a difference, and have fun doing it. Come work where you play—and help us inspire healthier, happier lives for everyone!

Job Description

• Primarily provides on-site supervision of concession operations during leagues, tournaments, special events, and other assigned activities.
• Directly supervises and provides leadership to up to 12 seasonal concession staff members at a time, assigning responsibilities and ensuring adequate coverage throughout the event.
• Serves as the primary point of contact for concession staff during assigned shifts and communicates operational needs or concerns to the Concessions Coordinator, Assistant Manager, or Manager.
• Ensures concession operations are opened, operated, stocked, and closed properly while directing staff and maintaining customer service, cleanliness, food preparation, and cash-handling standards.
• Maintains a clean, organized, and safe concession environment, including concession stands, storage areas, equipment, and surrounding service areas.
• Monitors product levels throughout events and assists with stocking and replenishment to meet patron demand.
• Assists with receiving, handling, storage, and organization of concession products and supplies.
• Ensures proper food preparation, presentation, portion control, and product quality.
• Monitors cash handling procedures and assists with accurate cash accountability, register operations, and end-of-shift reconciliation.
• Provides excellent customer service and addresses routine patron questions, concerns, or service issues in a professional manner.
• Assists with training seasonal concession staff and reinforces proper operating procedures and expectations.
• Communicates staffing, inventory, equipment, customer service, and operational concerns to management in a timely manner.
• Assists management with maintaining consistent concession standards across assigned facilities and events.
• Required to work a minimum of 20 hours per week.
• Performs other duties as assigned.

Job Requirements

• High School diploma or equivalent.
• 1 year of food service experience.
• 1 year of staff supervision or leadership experience.
• 1 year of cash handling experience.
• Knowledge of food preparation, inventory, equipment, and food safety.
• Ability to provide excellent customer service.
• Strong communication and organizational skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to lift up to 50 lbs.
• Ability to stand and walk for extended periods.
• Must possess a valid driver’s license.
• Must be available to work evenings, weekends, holidays, and peak event periods as needed.
• Must meet JCPRD background and reference screening requirements.

JCPRD requires reference/background screening for all positions.  Specified criteria may vary by Department.