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OVERVIEW:
At The Westin Nashville, we believe meaningful meetings and memorable experiences can help our guests feel their best. As an Executive Meeting Manager, you will proactively develop and manage small meeting opportunities, building trusted relationships with clients while creating personalized experiences that reflect the thoughtful service and wellbeing-focused spirit of Westin. You’ll identify opportunities to maximize revenue, grow existing accounts, and contribute to both individual and team goals through strategic sales and exceptional service.
You’ll also play an active role in the execution of meetings, ensuring every detail is thoughtfully managed from initial planning through completion. By anticipating needs, delivering service excellence, and creating seamless experiences, you’ll help drive customer loyalty and strengthen long-term partnerships with the hotel. This is an opportunity to combine relationship-building, sales, and hospitality to create experiences that inspire guests and grow the business.
THE POSSIBILITIES:
Have you ever had a job where you left better than you started? That’s life at The Westin Nashville where more than half of associates move into second, third, or more roles with us. Where most companies measure performance, we also measure and reward potential. Career Development is not just a buzz word, it’s our way of doing business. And career development doesn’t stop at the door. Millions have found a lifetime of opportunity and growth in the hospitality industry. Who knows, before you know it you are managing your own hotel/restaurant or owning it. Whether you stay with us, or grow beyond us, your leader will be right there with you, cheering you on.
Now, we also know you are more than just the sum of what you do at work. That’s why when it comes to benefits and perks, we think about the whole person, the total you, and offer benefits which are flexible and able to meet your individual needs.
Some reasons people really like working here:Â
- Parking: Full-Time associates – FREE
- Associate Meals – FREE
- Our Associates get Travel Discounts on hotels at nearly 8,000 Marriott properties worldwide including rooms and meals
- Discounts on Rental Cars, other popular hotels, and hotel alternatives
- Discounts on tickets to concerts, Theme Parks, and other attractions
- Discounts on Car and Computer Purchases
- But you don’t need to go anywhere to have a great time. We host Associate Recognition events, celebrations, and parties year-round.
ESSENTIAL FUNCTIONS:
- Proactively solicit, respond to, and develop new group and catering business opportunities to achieve individual and hotel revenue goals.
- Build and maintain strong relationships with new and existing clients, community partners, and key internal and external stakeholders to drive future business and grow account share.
- Manage the sales process from initial inquiry through contracting and program execution, ensuring client expectations, budgets, and hotel needs are met.
- Conduct site inspections, sales calls, client entertainment, FAM trips, trade shows, and other business development activities to strengthen relationships and generate new opportunities.
- Utilize creative selling, negotiation, and influencing skills to maximize revenue and close business aligned with market conditions and hotel needs.
- Maintain a strong understanding of the local market, including competitors, economic trends, supply and demand, and opportunities to effectively position the hotel.
- Collaborate with off-property sales channels, Event Management, Operations, and other hotel departments to ensure coordinated sales efforts and a seamless customer experience.
- Proactively identify opportunities to upsell and maximize revenue while supporting hotel occupancy and overall business goals.
- Deliver exceptional service throughout each customer experience, anticipating needs and exceeding expectations to drive satisfaction, loyalty, and repeat business.
- Communicate timely and effectively with clients, leadership, peers, and hotel partners through email, phone, and in-person interactions.
- Create and maintain accurate contracts, reports, presentations, and other sales documentation in accordance with hotel and brand standards.
- Use available sales resources, systems, and tools effectively to support business development, relationship management, and operational success.
- Identify and resolve client concerns by analyzing information, making sound decisions, and partnering with appropriate hotel teams to deliver effective solutions.
OTHER:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled mandatory training sessions and meetings is required.
Upon employment, all employees are required to fully comply with policies and procedures for the safe and effective operation of the hotel’s facilities.
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 The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
FSLA: Exempt
Reports To:Â Director of Sales
Learn more about this Employer on their Career Site
