Education Coordinator - LifeFlight Communications

Discover Vanderbilt Health: With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

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Job Description

KEY RESPONSIBILITIES

• Responsible for organizing and administering the training program for new as well as existing Communications Specialists.
• Responsible for developing and documentation of the training process, including the documentation of the performance evaluations for Communications Specialists currently in training.
• Responsible for developing new training as well as researching and scheduling outside training opportunities for Communications Specialists.
• Developing continuing education standards for Communications Specialists.
• Instructs, counsels, and evaluates CTO’s who are training new personnel.
• Assists in maintaining website that tracks EMS continuing education credits for Communications Specialists.
• Remain current on all communications equipment and procedural changes, as well as updating all training material to reflect the current environment.

TECHNICAL CAPABILITIES

• Training & Development (Novice): Has presented course modules as part of a program. Effectively prepared by demonstrating knowledge in course content, structure, and objectives, as well as audience characteristics. Demonstrated audience sensitivity and awareness. Responded professionally to content questions.
• Mentoring & Coaching (Intermediate): Demonstrates good training and mentoring practices on a regular basis. Acts as a mentor to a person in need of support and direction. Makes a concerted effort to seek problem definition so it is clearly understood, clarifying and refining goals, as needed. Knows how to make personal gains apparent, supporting pride in accomplishment. Cites specific examples of conduct and responds to lack of progress in constructive ways. Encourages two-way dialogue, soliciting opinions of people being trained and mentored. Explores alternative solutions and approaches which make a person or team more likely to accomplish their goals.
• Curriculum Development (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate curriculum development of moderate difficulty. Can identify learning needs, collect input from consultation and review, plan component courses and their learning outcomes, and plan course delivery, resources, and assessment.
• Customer Service (Intermediate): Keeps management informed on all aspects of one or more projects. Takes personal responsibility to ensure external and internal customer satisfaction is met despite pressures and/or significant obstacles. Discusses options with customer for alternative ways to meet expectations cost-effectively and efficiently. Commands respect and confidence from customers, and identifies, influences and creates business opportunities. Negotiates with customers for changes in service levels, understanding the business rationale for those changes. Deals with unexpected customer demands smoothly and without conflict.
• Planning (Fundamental Awareness): Establishes realistic personal work goals and objectives. Demonstrates ability to anticipate basic resource needs, identify discrete tasks, set priorities, define dependencies, schedule activities, meet deadlines, and organize work for own assignments.

Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings.

These areas are crucial to Vanderbilt Health’s reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South.

Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.

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This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity.  EOE/Vets/Disabled.