Inside Sales Representative

JOB DESCRIPTION SUMMARY

The M4 Knick Inside Sales Representative contributes to sales efforts within a dedicated geography to maintain and grow existing business while supporting new business development.

ROLES AND RESPONSIBILITIES

This role works closely with Regional Managers and/or Account Managers, taking an active role in the sales process for their dedicated area. The position combines a support function — helping manage existing business — with a proactive function focused on helping obtain new business. The Inside Sales Representative reports to the Customer Support Manager.

Primary Responsibilities:

The primary responsibility of this role is to take an active part in the sales process to help meet sales bookings targets, including the following essential functions:

•        Provide proactive daily support to Regional Managers and Account Managers on customer or representative interactions.

•        Actively participate in sales generation using available tools and resources.

•        Assist the Order Management group with order-related tasks.

•        Review incoming leads and manage lead follow-up as needed.

•        Lead training for representatives on best practices for doing business with M4 Knick.

•        Update manuals used by Order Management regarding special customer or representative pricing or handling.

•        Provide technical and application support to internal and external customers.

•        Serve as a liaison between the Outside Sales group and other M4 Knick departments.

•        Manage estimates for the assigned area of responsibility to keep the estimate funnel accurate and current.

•        Travel within the assigned area of responsibility to visit representatives and customers as needed.

•        Perform other duties as assigned by management.

Requirements

DESIRED CHARACTERISTICS

•        Strong interpersonal and leadership skills.

•        Ability to effectively interact with internal and external customers at all levels.

•        Self-motivated with a proactive approach to job functions.

•        Excellent verbal and written communication skills.

•        Ability to present product value, demonstrate product features, and identify solutions using presentation and technical skills.

•        Working knowledge of the Microsoft Windows platform.

EDUCATION AND EXPERIENCE

•        Bachelor's degree, or equivalent combination of education and experience.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

This position is primarily performed in a standard office environment and requires the ability to sit or stand for extended periods, operate a computer and standard office equipment, and communicate effectively in person, by phone, and in writing. Occasional regional travel, including driving to representative and customer sites, is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

EQUAL EMPLOYMENT OPPORTUNITY

M4 Knick is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, military or veteran status, or any other status protected under applicable federal, Ohio, or local law, including the Ohio Civil Rights Act (Ohio Rev. Code Chapter 4112).

REASONABLE ACCOMMODATION

M4 Knick is committed to providing reasonable accommodation to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state law. Applicants requiring accommodation during the application or interview process should contact Human Resources.

WORK AUTHORIZATION

Applicants must be legally authorized to work in the United States. M4 Knick does not provide immigration sponsorship for this position unless otherwise stated.

Benefits