Administrative Assistant

Administrative Assistant 

Full-Time  |  On-Site  |  Mount Juliet, TN 

Schedule: Monday–Friday, 7:00 AM – 3:30 PM   |   Reports To: Business Operations Manager 

POSITION SUMMARY 

Master’s Landscape Design is looking for a welcoming, highly organized Administrative Assistant to support our Owner/Founder, Project Manager, and broader office team. Reporting directly to the Owner/Founder, this key role is all about keeping the day-to-day running smoothly — managing schedules, handling client calls with a warm and professional demeanor, coordinating customer intake and lead assignment, booking travel, and helping plan company events. Your attention to detail, follow-through, and communication skills will keep our team connected, efficient, and delivering at a high level. 

KEY RESPONSIBILITIES 

Executive & Calendar Support 

• Manage the Owner/Founder's calendar and coordinate all appointments 

• Book travel arrangements as needed 

• Provide additional administrative office support as needed to keep the company moving forward 

Client Communication & Lead Management 

• Answer phones with a warm, welcoming demeanor and professionally intake potential customers 

• Ensure timely and professional follow-up for all incoming calls and inquiries 

• Assign sales leads to the appropriate team members promptly 

• Keep the CRM and lead tracking software accurate and up to date 

Team & Operations Support 

• Support the Project Manager with appointment scheduling, 811 locate requests, permits, and other tasks as needed 

• Coordinate company events such as birthday breakfasts, team outings, and staff celebrations 

• Assist with sending client appreciation gifts  

• Maintain organization and consistent follow-through on tasks across multiple priorities 

• Demonstrate flexibility and attention to detail while managing a fast-paced workload 

QUALIFICATIONS 

Required 

• Welcoming and professional phone demeanor with strong written and verbal communication skills 

• Highly detail-oriented and organized with the ability to manage multiple priorities simultaneously 

• Proficient with Microsoft Office products and quick to learn new software including CRM tools 

• Adaptable and proactive, with a genuine interest in using AI to streamline job processes 

• Team player with a proactive attitude who embraces the company's family-oriented culture 

• Exercises sound judgment and maintains discretion and confidentiality regarding the Owner's schedule, business matters, and client information 

• Aligns with core values of professionalism, integrity, passion, communication, adaptability, and loyalty 

Preferred 

• 1–2 years of experience in an office or administrative environment 

KEY COMPETENCIES 

• First Impressions: Greets every caller and visitor with warmth and professionalism — you set the tone for the client experience. 

• Organizational Excellence: Juggles schedules, leads, events, and daily tasks without letting anything slip through the cracks. 

• Communication: Clear, timely, and professional across every channel — phone, email, and in person. 

• Tech Savviness: Embraces new tools — including AI — to work smarter and keep processes efficient. 

• Dependability: The owner and team count on this role every single day; consistent follow-through is essential. 

• Adaptability: Stays calm, flexible, and effective as priorities shift throughout the day. 

COMPENSATION & BENEFITS 

• Pay Rate: $23–$25 per hour, based on experience 

• Health Insurance: 100% employer-paid health insurance coverage for the employee 

• Paid Time Off: Competitive PTO policy 

• Professional Development: Support for continued learning and professional growth 

HOW TO APPLY 

Please send your resume and cover letter to karyn@masterslandscapedesign.com with the subject line: Administrative Assistant Application 

This job description outlines the primary duties and qualifications of the role. It is not exhaustive and may be modified to meet the evolving needs of the organization.