Senior Technical Support Engineer (Advanced Drives)

What will you do?

Provide an outstanding, tailored customer experience through every customer interaction. Support activities include technical troubleshooting, product selection, software and firmware guidance, startup and commissioning support, collaboration with Sales, Services, Quality, Product Management, and Global Supply Chain teams.

Serve as a technical subject matter expert for advanced drive systems and applications. Perform complex troubleshooting, root cause analysis, laboratory testing, simulations, and validation activities to support customers and internal stakeholders. Partner with Field Services and Engineering teams to resolve critical customer escalations and drive successful outcomes.

Develop and maintain expertise in new products, technologies, industrial communication networks, software platforms, and customer applications. Provide technical leadership through mentoring, coaching, and knowledge sharing within the organization.

Identify business opportunities while supporting customers and collaborate with Sales teams to ensure customers receive complete technical and commercial support.

Roles and Responsibilities

• Provide advanced technical support to customers via phone, email, chat, and remote support sessions.
• Lead the diagnosis and resolution of complex product, system, and application issues involving variable frequency drives, soft starters, automation products, and associated systems.
• Perform root cause analysis and develop corrective action recommendations for critical customer issues.
• Support field personnel and customers during startup, commissioning, maintenance, and troubleshooting activities.
• Generate and maintain technical knowledge articles, troubleshooting guides, and best practices for internal and external use.
• Act as a technical escalation point for Technical Support Engineers and other support teams.
• Coach, mentor, and develop junior engineers through formal and informal training sessions.
• Collaborate with Services, Sales, Product Management, Quality, Manufacturing, and Engineering teams to drive issue resolution and improve customer satisfaction.
• Perform laboratory testing and simulations to validate findings and reproduce customer-reported issues.
• Identify process improvements and contribute to continuous improvement initiatives.
• Support customer-facing technical presentations, training sessions, and workshops when required.
• Identify sales opportunities and submit qualified leads to support business growth.

Qualifications

• Bachelor's degree in Electrical Engineering, Electronics Engineering, Automation Engineering, Mechatronics Engineering, or equivalent experience.
• Fluent in spoken and written English.
• Minimum of 5 years of experience supporting industrial automation and/or variable speed drive products in Technical Support, Field Services, Commissioning, Applications Engineering, or a related technical role.
• Demonstrated experience troubleshooting electrical, control, automation, and drive systems in industrial environments.
• Ability to read, interpret, and troubleshoot electrical schematics, control diagrams, one-line diagrams, and wiring drawings is required.
• Strong understanding of AC drives, motor control systems, industrial automation, and electrical power distribution.
• Experience with industrial communication networks and protocols such as Ethernet/IP, Modbus TCP, Modbus RTU, Profinet, EtherCAT, or similar.
• Ability to perform advanced troubleshooting, root cause analysis, and technical investigations with minimal supervision.
• Proven ability to mentor and develop less experienced engineers.
• Strong customer focus and passion for solving technical challenges.
• Excellent verbal and written communication skills.
• Highly organized, detail-oriented, self-motivated, and capable of managing multiple priorities.
• Ability to define problems, gather and analyze data, establish facts, and develop technically sound conclusions and recommendations.
• Willingness to travel occasionally to customer sites, training centers, or manufacturing facilities as required.
• Are you willing to work an on call shift once every 5 weeks. This will be in addition to the regular 8am – 5pm ET shift.

Bring your technical talent to a team that values your expertise — apply today!

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 86,400 - USD 129,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
 
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.