Business Operations Specialist at Metro Elevator

Job Title:

• Business Operations Specialist

Location:

• Morgantown, WV - This is primarily an in-office role, with hybrid flexibility on Fridays available after training and demonstrated proficiency.

Employment Status:

• Full Time

Position Summary:

The Business Operations Specialist serves as a flexible corporate resource supporting Metro Elevator divisions with business operations, administrative processes, accounting support, and special projects.

This is a hands-on role for an experienced business generalist who understands how the back office of a service or construction company operates. The position may support new division startups, provide coverage during staffing transitions or periods of increased workload, assist with accounting and administrative functions, and help implement and standardize processes across the organization.

The ideal candidate understands how billing, payables, receivables, payroll, cash management, reconciliations, employee administration, and other day-to-day business functions work together. This individual should be comfortable learning new systems, working across multiple entities, and independently following issues through resolution.

Key Responsibilities (including, but not limited to):

• Division & Business Operations Support
  • Provide business and administrative support across multiple Metro Elevator divisions based on company needs
  • Assist with the setup and operational support of new Metro Elevator divisions
  • Provide back-office coverage during staffing transitions, employee absences, or periods of increased workload
  • Provide weekly payroll and union 401(k) processing support as needed
  • Maintain monthly employee union benefit and vacation trackers and related payroll entries
  • Support division leadership and operations personnel with financial, administrative, and operational needs
  • Maintain organized business records, documentation, and company resources
• Accounting & Transaction Support
  • Process accounts payable and accounts receivable, including invoice coding, posting, payment application, and follow-up
  • Assist with customer billing, cash receipts, deposits, refunds, and employee expense reimbursements
  • Code and reconcile company credit card transactions
  • Assist with vendor setup, purchase orders, credit applications, and related documentation
  • Perform bank, credit card, and general ledger reconciliations across multiple entities
  • Prepare and post standard journal entries and assist with month-end close procedures
  • Research discrepancies and maintain accurate transaction support within the ERP and other company systems
• Process Improvement & Special Projects
  • Help develop, document, and standardize business processes, procedures, and checklists across divisions
  • Identify process issues and opportunities for improvement and assist with developing practical solutions
  • Assist with implementation of new systems, processes, and company initiatives
  • Support data cleanup, process transitions, training, and other operational projects
  • Assist with financial and operational reporting and special projects as needed

Qualifications:

• 3+ years of experience in business operations, accounting, bookkeeping, office administration, or similar back-office support; experience in a service or construction-related business strongly preferred
• Experience in HVAC, electrical, plumbing, mechanical, elevator, construction, or a similar field-service business is highly desirable
• Working knowledge of accounts payable, accounts receivable, billing, cash receipts, reconciliations, and general ledger activity
• Experience with payroll, employee administration, or similar back-office responsibilities preferred
• Experience working within an ERP, accounting system, or other business management software
• Strong Microsoft Excel and Microsoft Office skills
• Strong organizational, problem-solving, and communication skills with attention to detail
• Ability to learn new systems quickly, manage multiple priorities independently, and adapt to changing business needs
• Professional, dependable, and service-oriented approach when working with employees, customers, vendors, and division leadership
• Ability to maintain confidentiality when handling financial, payroll, and employee information

Ideal Background:

The ideal candidate may currently work as a Business Operations Specialist, Accounting Specialist, Office Manager, Business Office Coordinator, Bookkeeper, Operations Coordinator, or similar role within a small or mid-sized construction or service company.

We are particularly interested in candidates who have been responsible for "keeping the back office running" and understand how billing, collections, payables, payroll, cash management, accounting, employee administration, and day-to-day business operations fit together.

A formal accounting degree is not required if the candidate has strong relevant experience and demonstrated business and accounting knowledge.

Compensation and Benefits:

• Competitive salary and performance-based bonuses
• Health, dental, vision, and other ancillary insurance
• Paid time off
• 401(k) plan with employer matching contribution

Why Join Metro Elevator:

Joining Metro means becoming part of a team that is intensely dedicated to one another-our growth, safety, and satisfaction-and relentlessly focused on delivering excellence for our customers. We offer a dynamic work environment, opportunities for professional development, and a culture that values innovation and collaboration.

Company History:

Founded in 1987, Metro Elevator has been exclusively dedicated to maintaining, repairing, modernizing, and installing elevator systems for over 35 years. Metro Elevator maintains commercial facilities in over 40 states nationwide, serving every major industry, including automotive, hospitality, healthcare, finance, government, education, energy, and technology.

Metro Elevator is one of the top elevator companies in the United States and has been independently and employee-owned throughout our history. Each Metro Elevator division is locally owned and operated, ensuring a high level of responsiveness and care for our customers and their elevator projects.

Equal Opportunity Employer:

• Metro Elevator is committed to providing reasonable accommodation as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or accommodation to complete your application, please contact us at jodihart@metro-elevator.com. Please provide your contact information and a description of your accessibility issue. A determination will be made on a case-by-case basis.
• Metro Elevator is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, pregnancy, genetics, or any other legally-protected status.