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Job DetailsJob Location: MOBILE, AL 36606Education Level: NoneJob Category: Admin - ClericalThis position is responsible for maintaining positive relationships with Commercial Accounts customers, working closely with accounts to coordinate vehicles for sale, and ensuring effective operational flow. JOB DUTIES Maintain accurate account records and a positive customer relationship by ensuring efficient and accurate handling and resolution of account problems. Establish and maintain close working relationships and good rapport with major commercial accounts. Develop new commercial accounts through personal and phone contact with potential customers and increase level of consignment with existing customers. Resolves customer problems and inquiries effectively and efficiently, while consistently providing quality service. Review customer account records for completeness and accuracy; maintains customer account files in compliance with contract requirements. Review and update condition report; approve and audit vehicle repair report. Walk vehicles and make recommendations for reconditioning to increase vehicle value. Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning. In coordination with account administrator and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc. Work with lot operations and lot coordinators to ensure appropriate scanning and organization of account vehicles. Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities. Perform other duties as assigned by management. Performs Pre-Delivery Inspection(PDI) Oversees PDI of various accounts in a timely manner Use systems to perform check ins, condition reports, and check outs of all remarketing units Organize fueling and delivery of units as laid out by the account representatives Ensure that all units have been gate passed and all charges entered into ASI as per each account Handle redemptions in accordance with account requirements and in compliance with all applicable laws/regulation such as UDAAP, FDCPA, etc. Answers phone calls to department in a professional and friendly manner QualificationsPOSITION REQUIREMENTS High School Diploma or equivalent, Some College/Associate’s Degree preferred Valid Driver’s License and good driving record Data Entry Condition Report experience Excellent written and oral communication skills Customer service skills Strong organizational skills Ability to sit or stand for long periods of time Ability to enter and exit vehicles frequently CHARACTERISTICS Great multi-tasker Great time management Goal oriented Adaptable to change Excellent communicator High ethical standards Innovative Accountable Organized Involved with the industry Team player Effective networking skills Patience and flexibility Negotiation skills Detail oriented and self-motivated Knowledge of automotive trends and equipment in the fleet SKILLS & QUALIFICATIONS Consults with Fleet Lease Manager on operational issues (including fiscal matters) Conducts training of others; Cross-trained on other accounts to ensure bench strength in department Regular and substantial contact with others. Contacts usually involve discussions related to accounts and procedures, may include proposal or presentation writing, negotiation with vendors, and the like. Handles sensitive, complex, and/or confidential information Assesses and diffuses problem situations and requires influencing others to reach consensus. Requires tact and diplomacy to handle difficult customer/internal situations. Requires advanced interpersonal and communication skills to establish and maintain internal and external customer relationships. Explores alternatives and creative solutions to meeting the needs of the customer Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents. ]There is some budget responsibility and expenditure authority Performs duties within scope of general Company policies, procedures and objectives as well as account contractual obligations. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures and practices. Refers exceptions to policy and procedures to the supervisor PHYSICAL REQUIREMENTS Work involves frequent exposure to unpleasant elements, such as extreme temperatures, dirt, dust, fumes, smoke, loud noises, chemicals, etc. Position requires occasional or frequent moderate physical activity which includes 20% walking, 10% standing, 7.5% lifting, 7.5% climbing, 7.5% pulling, 7.5% pushing, 10% in cramped or confined spaces, and 30% sitting
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