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Overview
The Truck Service Office Assistant performs clerical and customer service-related tasks to support the efficient operation of the Truck Shop.
MFA Oil Company is an Equal Opportunity/Drug-Free Employer.
Responsibilities
- Properly answer and respond to incoming calls and caller needs. Take detailed messages and transfer calls as necessary.
- Schedule incoming trucks for repair and enter work orders in the JD Edwards system
- Using an effective filing system, properly maintain electronic and paper documents as required
- Contact vendors to order parts as requested; resolve any issues with invoices, order status or items received
- As part of the ordering process, create purchase orders within the JD Edwards system to properly track quantity and pricing, validate invoices and orders received, and forward for vendor payment.
- Work with Truck Service Manager and warehouse personnel to efficiently implement quarterly cycle counts to ensure accurate inventory accountability and control.
- Maintain documentation of annual vehicle inspections; timely provide required documentation to the corporate DOT team
- Maintain SDS as required for chemicals used in the Truck Shop
- Communicate with MFA Oil Company personnel in various departments as needed to provide information, schedule repairs, track inventory and support accounting functions.
- All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.
Job Requirements
- High School diploma or equivalent
- Experience using PC-based productivity tools, such as Word and Excel.
- Ability to type and operate a calculator efficiently.
- Organizational skills
- Oral and written communication skills
- Ability to work effectively with minimal supervision
- Ability to lift and carry boxes weighing up to 25 pounds
- Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors.
- Ability to meet Company requirements, including successful pre-employment background check and drug test.
- Legal authorization to work in the United States
Preferred Skills
- Knowledge of JD Edwards programs
- Experience with truck shop operations and work orders
- Ability to grasp new concepts quickly
- Ability to perform detailed work with accuracy
- Ability to set priorities and goals and develop plans for achieving them
- Ability to obtain forklift certification
ABOUT MFA OIL COMPANY
MFA Oil Company, formed in 1929, is a farmer-owned cooperative and a leading propane retailer in the United States. The company supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. Through a subsidiary, MFA Oil operates Break Time convenience stores in Missouri; a Big O Tires franchise in Missouri, Arkansas, and Kansas; a solar panel installation company, BluSphere Energy; and APM, a wholesale fuel distributor.
BENEFITS
Our benefits are designed to invest in you! Â We offer a comprehensive benefits structure for regular full-time positions, including competitive wages, paid time off, paid company holidays, and the opportunity for eligible employees to share in company success through profit sharing and/or performance incentives. Â Health benefits include medical, dental, vision, an employee assistance program and company-paid life insurance, and short- and long-term disability. Â Our retirement benefits include a 401(k) plan with a company match offering pre-tax and Roth options.
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OUR CULTURE
The core values of MFA Oil are aligned with our purpose and are the cornerstones upon which our culture is built.
- Put Customers First
- Respect Everyone – Demonstrate high regard or show special attention to customers, coworkers, vendors… everyone you come in contact with.
- Provide Excellent Service – Go the extra mile to ensure our customers are happy and satisfied with our products and services.
- Deliver on Your Promises – Do what you say you are going to do, when you say you are going to do it. Every time.
- Be Tenacious
- Give Your Best – Always give your best effort and seek to improve every day.
- Never Settle – Settling can lead to compromising on effort and quality of work. Find a way forward and don’t settle for “It can’t be done.”
- Work Passionately – Passion accelerates your abilities, propels you to overcome obstacles and shows customers and co-workers that you care.
- Lead by Example
- Do the Right Thing – When we let honesty and integrity be our guide, we will always be headed in the right direction.
- Take Ownership – Each of us must be accountable for ourselves, our colleagues, our customers and our company.
- Act with Empathy – When we recognize and understand each other’s challenges, we communicate better and grow stronger as a team.
GROWTH & DEVELOPMENT
We believe there’s always room to learn and grow, from entry-level employees to senior leaders. Opportunities exist for internal advancement and professional development including on-the-job training. Educational expense assistance is available for employees seeking to continue their education ambitions aligned with their employment within the company.Â
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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