Implementation Consultant I

Mednet is a premier healthcare technology company specializing in eClinical solutions tailored for the global life sciences industry. With over 20 years of experience and thousands of clinical trials conducted, Mednet offers a comprehensive eClinical system backed by a first-class support team to manage clinical studies from start to finish, and drive advancements in global healthcare.

LOCATION

This is a Minnetonka, MN based position with generous flexibility to work from home.

JOB SUMMARY

Implementation Consultants are internal product experts responsible for ensuring that our software application is configured for clinical studies in accordance with quality standards and best practices. Individuals in this role guide clients through the learning management system and mentor them through the study build process. This position also provides support for more complicated product questions and issues.

JOB DUTIES

• Advise and consult on best practices for implementing Mednet’s application.
• Guide clients through the clinical study build process by answering questions, resolving issues, monitoring progress and mentoring.
• Translate customer needs into system functionality to ensure a match between study requirements and system capabilities.
• Configure clinical studies for customers who have contracted with Mednet to build their study.
  
• Oversee the customer help desk and provide escalated support.
  
• Support product training initiatives by preparing course content and delivering training.
• Prioritize quality in all aspects of study database design, ease of data capture, and overall system usability.
• Provide superior client relationship management by answering client and end user requests in a timely and professional manner.
• Adhere to all SOPs and policies.
• Assist with product testing as needed to support product releases.
• Support the sales team as needed.

JOB QUALIFICATIONS
ESSENTIAL

• Professional written and interpersonal skills are essential when communicating with customers and clients.
• Positive outlook on problem solving.
• High school diploma or equivalent is required.

PREFERRED

• Bachelor’s degree
• Experience in a customer focused position involving technical knowledge of a company's products and services

Mednet will not sponsor applicants for work visas.

COMPENSATION

$60,000 to $65,000

SCHEDULE

Daytime M-F

Position is hybrid/remote-friendly

BENEFITS

all benefits are subject to eligibility requirements

• 401(k) with company match
• Medical and dental coverage
• Health care spending accounts
• Dependent care spending account
• Vision coverage – employer paid
• Life insurance - employer paid
• Short-term and long-term disability – employer paid
• Paid time off
• Paid holidays
• Company bonus program

Mednet will not sponsor applicants for work visas.

This employer participates in the Electronic Employment Verification Program (E-Verify) to validate employee I-9 documentation. Please visit everify.gov to learn more.