Retail Account Manager

About the Role

We are seeking a dynamic Retail Account Manager to lead and expand our Mass and Grocery Channels, responsible for driving revenue growth, managing key retail partnerships, and executing strategic initiatives that elevate Essor’s brand presence across multiple product lines from Viking Revolution, Puracy, Fullstar, Freshcap, OTOTO and Iron Flask. The ideal candidate will have a business-owner mindset, exceptional relationship-building skills, and experience leading a sales associate to achieve ambitious sales targets.

What You Will Do

Strategic Account Leadership

• Channel Ownership:  Own and manage a $5MM portfolio with a primary focus on Mass, Drug and Grocery Channels (i.e. Target, Walmart, Sprouts, CVS), utilizing deep expertise to onboard multiple Essor brands and maximize distribution opportunities. 
• Business Strategy:  Develop and implement strategic account plans and forecasts to meet both revenue and profitability objectives. 
• Technical Operations:  Master the operational back-end of our partners systems - including item set-up, promotional submissions, and deduction reconciliation - to ensure accuracy and account health. 
• Execution & Collaboration:  Lead data-driven line review preparations and buyer recommendations while collaborating with cross-functional teams (marketing, operations, and finance) to ensure smooth execution. 
• Tech-Forward Execution: Actively partner with the Engineering and Data teams to automate reporting workflows, ensuring a "single source of truth" for account health and performance metrics.
• AI Implementation: Explore and advocate for AI-powered analytics to better anticipate market shifts, competitor moves, and regional demand surges.

Business Planning & Operations

• Forecasting & Performance: Build and maintain accurate sales forecasts and business plans for key accounts, monitoring performance trends to adjust strategies and exceed targets.
• Inventory Optimization: Optimize fill rates and on-time delivery (OTIF) metrics by proactively managing inventory levels at distributor DCs to minimize out-of-stocks, slow-moving stock, and retail fines.
• Cross-Functional Alignment: Partner closely with internal Operations and Supply Chain teams to align demand signals with production schedules and lead times to ensure smooth execution of all grocery initiatives.

Partnership

• External Engagement: Serve as the primary point of contact for all buyer communications and negotiations, while representing Essor at industry trade shows and conferences to strengthen key retail and distributor relationships.
• Trust-Based Partnerships: Establish and maintain strong, trust-based relationships with grocery buyers and retail partners through travel and high-touch communication.

Who You Are

• Experienced retail account manager with a proven track record of managing and scaling a revenue portfolio of up to $5MM within different channels.
• Mastery of distributor portals (i.e. Partners Online or Retail Link) and a deep understanding of item setup, line reviews, chargeback codes, and logistical models like FOB vs. Delivered pricing
• A results-driven professional with excellent communication and negotiation skills, and a history of leading high-performance teams to achieve ambitious sales targets. 
• Willingness to travel as needed to engage key retailers, attend industry events, and strengthen distributor relationships.
• A curious professional with a high technical aptitude, eager to learn new software and explore how emerging technologies (like Generative AI) can streamline administrative burdens.

Preferred Qualifications: Experience working with major retailers and proficiency in retail data analytics tools to optimize sales strategies

We are seeking for people who:

• Are owners. 
• Are continually raising the bar.  
• Are sincerely open-minded, and are willing to examine their strongest convictions with humility. 
• Nurture and embrace differing perspectives to make better decisions. 

What's in it for you?

• A supportive, diverse and global team with a growth mindset.
• A scaling company with great industry professionals.
• A flexible (hybrid) working environment.
• Great opportunities to get involved with exciting projects.

Digital Fluency & AI Integration

At Essor, technical fluency is a prerequisite for excellence. We look for individuals who are excited to pioneer new ways of working by leveraging LLMs, automated workflows, and data analysis tools.

Whether it’s deploying AI coding agents (Copilot, Antigravity) to ship faster, building agentic workflows in N8N or Dify, or querying data via SQL to drive objective decisions, you should be a practitioner of the "automated-first" mindset. While we don't expect Day 1 mastery, we do require a relentless "learn-and-apply" loop. We are committed to your growth through active mentorship and internal upskilling, expecting in return a commitment to continuous experimentation and the proactive application of AI to solve complex business problems.

Own your impact. Join us.

The estimated salary range for this role is $90-110K per year. Final compensation will depend on experience, skills, and location.

We are an Equal Opportunity Employer. All qualified applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin will be considered. No qualified applicants will be discriminated against on the basis of disability or protected veteran status.