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Your role:
ReSource Pro is looking for a meticulous and detail-oriented Caller to join our team. In this role, you will be responsible initiate outbound phone calls and emails to the insured to obtain required documentation for audit. You will ensure our customers receive excellent service and communication as you assist those working on their audit (business owners, agents, bookkeepers, etc.) with any questions or concerns they may have, resolve issues, assist in extending audit due dates, and various other needs of our customers. You will also respond to customer inquiries via email and work efficiently within a collaborative, remote setting.
All remote positions are based in the United States, and candidates must reside within the U.S. to be eligible for consideration.
In this role you will:
Actively listening to and communicating clearly with those who call inÂ
Maintain a calm demeanor and ease in handling complaints and conflictsÂ
Be quick to identify problems and develop solutionsÂ
Ensure that information is accurate and completeÂ
Respond promptly to customer inquiriesÂ
- Maintain accurate and organized records of all documents, ensuring proper storage and archiving.
- Collaborate with other team members to ensure timely document processing and attachment.
- Stay updated on company policies and legal regulations regarding document handling and confidentiality.
- Respond to customer questions via email or phone with clarity and professionalism.
What you need to be successful:
- Strong attention to detail and accuracy.
- Proficiency in using computer software, such as email systems and Adobe.
- Excellent organizational and time management skills.
- Ability to handle sensitive information with discretion and integrity.
- Strong communication skills, both verbal and written. Bilingual Spanish is a plus!
- Ability to work independently and manage time effectively.
- High school student or equivalent educational background.
Your Compensation:
Our salary ranges are based on paying competitively for our size and industry and are one part of the total compensation package that also includes benefits and other opportunities at ReSource Pro. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position and the salary range for most locations for this role is $10.88-$14.00 per hour. The salary range may vary based on the specific geographic location in which the candidate resides.
Your Benefits & Perks:
- Flexible remote work with the ability to apply from any time zone.
- Paid training and development opportunities.
Your Interview Process:
To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via zoom.
The standard interview process includes:
1.         Behavioral Interview with Talent Acquisition
2.         Online talent assessment
3.         Hiring Manager interview
*Additional interview steps may be added depending on the position or if further evaluation is needed.
Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.
About ReSource Pro:
Focused exclusively on the insurance industry, ReSource Pro is a trusted strategic operations partner to insurance organizations seeking to increase their productivity and profitability. With a global team of more than 10,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,800 clients across the carrier, broker, and MGA segments – consistently earning a +96% client retention rate for over a decade. It offers expert advisory services, proven business process management optimization and transformative data and technology solutions. For the 15th time since 2009, it was recognized in 2024 by Inc. 5000 as one of the fastest growing companies in the US. 
Equal Employment Opportunity Policy
ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
About ReSource Pro:
Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history.
Equal Employment Opportunity Policy
ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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