Supervisor, Quality Assurance Administration

About the Role

What You’ll Do

JOB PURPOSE

Supervises Quality Assurance Administration activities that support the effectiveness and compliance of the Quality Management System. Ensures consistent execution of document control, quality records, engineering change documentation, APQP administration, audit support, and related quality processes while driving standardization and continuous improvement.

JOB DUTIES & RESPONSIBILITIES

1. Quality Administration Operations - 30%

Oversees Quality Assurance Administration activities, including document control, engineering change documentation, APQP documentation, quality records, and related administrative processes to ensure work is accurate, timely, consistent, and aligned with business and Quality Management System requirements.

1. Quality Management System & Document Control - 25%

Ensures procedures, work instructions, forms, records, and other controlled quality documentation are appropriately maintained and administered in accordance with company procedures, applicable quality standards, customer-specific requirements, and record retention requirements.

1. Audit & Compliance Support - 15%

Coordinates administrative support for internal, customer, and third-party audits, including preparation and retrieval of required documentation and quality records. Supports resolution of documentation findings and implementation of resulting corrective actions.

1. Cross-Functional Quality Administration Support - 10%

Partners with Quality, Engineering, Operations, Supply Chain, and other functions to address documentation and quality record requirements, support implementation of changes, and maintain effective Quality Management System documentation.

1. Process Standardization & Continuous Improvement - 10%

Identifies and implements opportunities to simplify, standardize, and improve Quality Administration processes, including document control, APQP documentation, engineering change administration, and quality record management.

1. Quality Programs & Technical Administration - 10%

Oversees administrative activities supporting assigned quality programs, including welder qualification and certification requirements and applicable Nadcap Welding documentation. Supports the development and implementation of quality-related training and other Quality Management System initiatives.

SUPERVISORY RESPONSIBILITIES

1. Oversees daily operations to ensure standards and service levels are met
2. Directly supervises team members, including scheduling, task assignment, and performance management
3. Participates in hiring, onboarding, and training department employees
4. Conducts performance evaluations and provides ongoing coaching and feedback
5. Ensures compliance with company policies and applicable regulations
6. Supports employee engagement and retention strategies
7. Leads implementation of small-scale process improvements to enhance team efficiency and service levels
8. Monitors and analyzes team performance data to identify trends and inform staffing, workflow, and performance management decisions a numbered list to address the type of supervisory responsibility, if applicable, that is expected from this role.

Who You Are

REQUIRED QUALIFICATIONS

• Five to eight years of progressively responsible experience in quality assurance, quality systems, document control, manufacturing administration, or a related field.
• Previous supervisory, team leadership, or other relevant experience directing the work of others.
• High school diploma or equivalent required. Bachelor's degree in Quality, Engineering, Manufacturing, Business, or a related discipline preferred.
• Previous experience providing direct supervision or leadership of employees preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Thorough knowledge of Quality Management System principles, document control, and quality record management.
• Working knowledge of applicable quality standards such as AS9100 and IATF 16949 and customer-specific requirements.
• General knowledge of Nadcap requirements applicable to assigned quality programs.
• Ability to interpret and apply procedures, standards, customer requirements, and quality system requirements.
• Ability to establish priorities, coordinate workflows, and maintain accuracy across multiple concurrent activities.
• Ability to identify opportunities for process standardization and continuous improvement.
• Strong written and verbal communication, organization, problem-solving, and decision-making skills.
• Ability to collaborate effectively across Quality, Engineering, Operations, Supply Chain, and other business functions.
• Proficiency with applicable business systems and Microsoft Office applications.

WORKING CONDITIONS

• Work is performed in manufacturing, inspection, and office environments. The role regularly requires presence in production and inspection areas where exposure to industrial equipment, noise, temperature variation, and other manufacturing conditions may occur. Appropriate personal protective equipment is required in designated areas.
• The position may require schedule flexibility to support manufacturing operations, inspection requirements, audits, employee needs, or quality issues occurring outside normal working hours. Travel between company locations or supplier facilities may be required based on operational needs.

Why Join Hitchiner?

• Mission-critical manufacturing: We use advanced automation and cutting edge equipment to support industries where precision and reliability matter.
• Internal mobility: We deeply invest in our people, offering training and leadership development opportunities so that employees can grow their careers with us.
• We win together: All full-time employees are eligible to participate in our annual profit-sharing bonus.
• Beautiful location: Fully updated and modernized buildings on a campus offering an onsite restaurant and gym.

Employee Benefits

Full time employees may elect to participate in a number of benefit programs, including Hitchiner’s Medical, Dental, and Vision insurance plans, flexible spending accounts, and 401(k) Employee Retirement Contribution Plan. The Company provides employees with basic company-paid short-term, long-term, and basic life/AD&D insurance.

Employees also have access to education and tuition reimbursement, wellness rewards, Employee Assistance Program, and our free onsite fitness center.

About Hitchiner

Founded in 1946 and headquartered in Milford, New Hampshire, Hitchiner Manufacturing is the premier supplier of high-volume, complex thin-wall investment castings and fully finished casting-based components to the automotive, aerospace and defense markets.

Additional Information

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled or a qualified pool of candidates is identified.

Hitchiner Manufacturing is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status.

This position involves access to technical data, materials, and/or hardware subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Employees must be able to meet export control eligibility requirements as a condition of employment. Who is considered a U.S. Person? A U.S. Person can be one of the following: U.S. Citizen, a U.S. lawful permanent resident (Green Card holder), a refugee or asylee admitted under the U.S. law, or certain protected individuals under 8 U.S.C. 1324b(a)(3). Learn more about the ITAR here. Visa sponsorship is not available for this position.

Employees must be legally authorized to work in the United States. Hitchiner participates in the E-Verify program to confirm work authorization for all new hires in accordance with federal law.