Sales Administrator

• Support the retention, satisfaction, and growth of assigned National Account customers through proactive success practices and provide exceptional customer service both internally and externally.
• Assist the Business Development Managers with identifying prospects and qualifying leads for Melink’s offerings.
• Analyze customer data including punch-list/deficiency log data, scope history, customer financial reports, and performance metrics to identify risks and opportunities.
• Evaluate mechanical plans to develop estimates and sales proposals for customers.
• Partner with the Customer Success Manager, Customer Operations Managers, and National Account Managers to prepare insights, reports, and recommendations for customer reviews and growth planning.
• Collaborate cross-functionally with Customer Operations, Field Service, Engineering, Quality, Finance, and other teams to ensure customer needs are understood and addressed.
• Support quoting, project tracking, and follow-up for expansion opportunities within existing customers; own the order management process for new business, turning construction schedules and requests into sales orders.
• Monitor customer experience and escalate issues appropriately while supporting resolution, referring complex inquiries to the Business Development Managers as needed.
• Assist the Business Development Manager in transitioning new accounts to the National Account Team.
• Maintain accurate customer and prospect records, documentation, and reporting within CRM and ERP systems.
• Track recurring issues and customer feedback and recommend service or process improvements.
• Create and maintain customer process documentation and internal playbooks.
• Support internal reporting, dashboards, and performance tracking.
• Prioritize and manage multiple tasks from different new and existing business customers in a collaborative, fast-paced environment.
• Participate in continuous improvement initiatives and cross-functional projects, identifying and implementing efficiencies.
• Other job duties as assigned.

Qualifications:

• Bachelor’s degree preferred (Business, Analytics, Operations, Entrepreneurship, Communications, or Engineering/Industrial Technologies); or equivalent combination of education and experience.
• 1-3 years of experience in customer service, account support, customer success, sales support, or a related role preferred.
• Strong analytical skills with the ability to interpret data and communicate insights clearly.
• Ability to comprehend and interpret mechanical plans and construction documentation (with training).
• Excellent written and verbal communication skills with a professional, customer-focused approach; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Highly organized with strong attention to detail and follow-through.
• Ability to manage multiple priorities and resolve conflicts calmly in a collaborative, fast-paced environment.
• High level of integrity, accountability, and willingness to learn and take ownership.
• Strong work ethic and the ability to thrive in a team environment.
• Proficient in Microsoft Office Suite, including Outlook, Word, and Excel (Excel proficiency preferred).
• Experience with CRM or ERP systems (SAP preferred but not required).

Competencies:

• Ownership- Takes personal responsibility for their work, commitments, actions, and the results that follow.
• CustomerFocus- Understands who their external and internal customers are and what they value. Meets and exceeds customer needs in a professional manner. Cultivates relationships that secure commitment and trust.
• Communication- Communicates clearly, concisely, and candidly with people at all levels of the organization in a timely and professional manner; avoids vagueness, ambiguity, and mixed messages.
• ContinuousImprovement- Continuously seeks to improve individual work, proactively seeking and acting on feedback. Develops better, faster, or less expensive ways to do things. Invests in personal growth.
• Resourcefulness - Takes initiative to solve problems and achieve goals using available resources creatively and efficiently.