CORP ECOMM/LABOR PLANNING SPECIALIST

Responsible for analyzing customer demand and the fulfillment centers operational capacity in order to develop an operational labor plan with the lowest cost to serve. Lead and conduct day-to-day headcount planning. Analyze large sets of data to determine the most efficient utilization of manpower and equipment for hub and spoke sheds to meet customer demand. Leads innovation and drives change through detailed reporting and project management.  Maintains strong communication and effective working relationships with site and third-party leaders.  Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. 

Responsibilities

• Analyze large data sets to accurately forecast customer demand based upon historical and seasonal trends and utilize data insights to determine site labor costs, equipment usage, and other business needs 
• Lead interpretation of data to be used in decision making regarding labor planning for 500+ 1400+ drivers at hub shed and spoke locations
• Understand fulfilment center dependencies and workforce utilization by department in order to develop daily labor plans based upon forecasted demand 
• Balance driver schedules in a ‘Hub & Spoke Model’ in order to optimize driver KPIs such as on-time delivery, reduced miles, and orders per hour 
• Produce and present daily and weekly labor KPI reporting for site leadership; develop standardized and ad hoc analyses to drive measurable performance improvement. 
• Lead testing, validation, and continuous refinement of labor-planning initiatives to ensure accuracy, scalability, and sustained operational impact. 
• Collaborate with the project management team to design, document, and implement SOPs for new and evolving labor-planning processes. 
• Provide coaching, direction, and performance oversight to the ASP team to ensure consistent execution and continuous improvement. 
• Serve as a primary operational partner to site leadership during initiative launches—delivering training, change support, and sustained post-implementation enablement. 
• Must be able to perform the essential job functions of this position with or without reasonable accommodation 
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
• Travel up to 25% to Kroger Fulfillment Centers 
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualifications

Minimum

• Ability to provide excellent customer service, both internal and external customers 
• Excellent analytical skills 
• Ability to delegate and follow up on assignments while striving for results 
• Knowledge of analytical tools such as Business Objects, Tableau, and Power BI 
• Strong attention to detail 
• Advanced in Microsoft Office 
• Excellent oral/written communication skills 
• Demonstrated ability to maintain confidentiality and protect sensitive information 
• An in-depth and broad understanding of problem identification, analysis and resolution 
• Ability to collaborate and work cooperatively in a team-based environment 

Desired

• Bachelor's Degree 
• 2+ years of planning experience with an emphasis in warehouse, fulfillment center, logistics or transportation.