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Receives callers and patients at establishment, determines nature of business, logs in patient arrival, directs callers to destination by performing the following duties.
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ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
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- Responsible for greeting all patients and visitors in a courteous and professional manner.Â
- Responsible for taking the patient’s picture and inputting in the system.
- Responsible for providing information to patients of where to go.
- Acts as a backup for incoming telephone calls.
- Answers all telephone inquiries in a professional and courteous manner.
- Checks in patients for their appointment.
- Communicates with other offices for necessary patient information.
- Responsible for verifying and completing all necessary paperwork for patients.
- Verifies that all information is correct in the computer system.
- Schedules patient for follow-up appointments.
- Coordinates transportation services if needed.
- Calls patients to remind them of their appointment date and time.
- Issues badges, cards, flowers, pins, etc. to patients when they arrive.
-  Reschedules and cancels appointments when necessary in order to accommodate the patient’s needs.
- Schedules no-show appointments.
- Enters OTC in computer system.
- Processes paperwork as required.
- Sends external appointment messages to the Referral Department.
- Must be knowledgeable in Medical Manager and Next Gen systems.
- Maintains open channels of communications with other company departments.Â
- Answers all telephone inquiries in a professional and courteous manner.
- Wears a complete uniform and keeps a clean and neat appearance during working hours.
- Performs variety of clerical duties.
- Participates in training and in-service education as required.
- Participates in department, center and company meetings as requested.
- Complies with LMC’s infection control policies and procedures to ensure a safe working environment for self and others.
- Complies with Leon Medical Centers policies and procedures and maintains confidentiality of patient medical records in accordance with state and federal laws.
Why You’ll Love Working with Us
You’ll join a team that truly makes a difference—providing comfort, clarity, and support to individuals seeking healthcare services. Here, your voice matters, and your work has real purpose.
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