IT Specialist I

RiseWell Community Services is seeking a full-time IT Specialist II to join the Information Technology team in Medford, NY.

Provides first-level technical support for end users, including troubleshooting hardware and software issues, maintaining IT equipment, and ensuring efficient daily operations of supported systems.

This position is based in Medford, NY. However, the IT Specialist I will be required to travel, as needed, to other RiseWell sites located throughout Nassau County, Suffolk County, and the five boroughs of New York City to provide IT support.

QUALIFICATIONS: 

2 years of experience providing technical support, troubleshooting hardware and software issues, and supporting end-user systems. Valid NY State Driver’s License required.

ESSENTIAL FUNCTIONS:

A. Provide front-line help desk support for end-user issues and requests.|
B. Troubleshoot hardware, software, and connectivity issues and escalate complex problems to Tier 2.
C. Configure and deploy agency-issued devices including laptops, tablets, and mobile devices
.D. Maintain inventory of IT equipment and track assignment of assets.
E. Process communication system requests.
F. Provide user training and ongoing support on agency systems and applications.
G. Maintain records, logs, and databases related to IT assets and support activities.
H. Enforce IT policies and perform routine device audits for compliance and quality assurance.
I. Provide backup support for communications systems as needed.
J. Perform all other job duties as assigned.

BENEFITS INCLUDE:

• Comprehensive Medical/Dental/Vision
• Retirement 401K Savings Plan with Employer Match
• Generous Paid Time Off for Full-time and Eligible Part-Time Employees
• 13 paid Holidays for Full-time and Eligible Part-Time Employees
• Long and Short Term Disability
• Life Insurance
• Employee Assistance Program
• CALM App Subscription
• Flexible Work Schedules
• Career Growth & Promotional Opportunities
• Comprehensive Paid Training
• Supplemental Accident, Illness, and Hospitalization Insurance
• Supplemental Pet Insurance
• Encouragement for Educational Professional Advancement
• Employee Perks & Discounts on Broadway shows, theme parks, and other attractions
• Eligibility for Federal/Public Loan Forgiveness

EQUAL OPPORTUNITY EMPLOYER:
RiseWell Community Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ABOUT US:
Founded in 1972, RiseWell Community Services (RiseWell) is an innovative, multi-service, community-based social wellness agency. We are a major provider of health and wellness services, senior and children’s care, addiction recovery services, as well as affordable housing and support. RiseWell continues to serve thousands of community members across Suffolk, Nassau, Queens, Brooklyn, Bronx, and Manhattan.

RiseWell has developed innovative, successful programs that are designed to meet the needs of vulnerable populations, such as individuals in recovery, those living with chronic medical conditions, adult home residents, the homeless, low-income seniors, and at-risk children

For more information about RiseWell Community Services, please visit our website https://www.risewell.org/