ICAM Communications Lead

The Opportunity: 

The key to an organization’s growth is strong stakeholder communication that represents and supports its mission, values, and objectives. As a proficient communications professional, you know how to inform and engage key audiences and promote an organization’s reputation. We’re looking for an experienced communications leader like you who is ready to lead and willing to win for the client and live our mission every day. Here, you’ll share your expertise to oversee the design, development, and production of a variety of internal and external communication materials and media that supports the Department of Veterans Affairs (VA) Identity, Credential, and Access Management (ICAM) program.

The VA ICAM program requires communication strategies for effective, accurate, and timely ICAM updates, including through SharePoint, Teams, FAQs, and newsletters, a bi-monthly customer-satisfaction survey program, and communications-metrics reporting such as open rate, click rate, and page views, via the Quarterly ICAM Communications Report. 

As a Communications Lead, you own the ICAM transformation communications sub-function, leading communications analysts and specialists, under an Organizational Change Management Lead. 

What You’ll Work On:

• Develop and execute ICAM transformation communications strategy across SharePoint, Teams, FAQs, and newsletters. 
• Own the Quarterly ICAM Communications Report, tracking open rate, click rate, and page-view metrics. 
• Develop, roll out, and continuously administer the bi-monthly customer-satisfaction survey.
• Deliver insights and recommendations for continuous improvement. 
• Lead and coordinate the work of communications analysts and specialists, standardizing content, templates, and governance for SharePoint or Teams sites. 
• Support release-management communications such as scripts, templates, and emails, for service requests during change or migration events, in coordination with the Change Management Analyst. 
• Leverage AI intelligently to drive efficiency and quality of output.
• Automate tasks wherever appropriate.
• Develop and consistently use ways of working which allow agents and automated processes to effectively assist. 

Apply today to help us deliver modern identity solutions that protect veterans, their data, and their access to critical VA services.

Join us. The world can’t wait.

You Have:   

• 8+ years of experience leading communications, public affairs, or stakeholder engagement functions for a large IT or federal program
• Experience developing and executing stakeholder communication strategies and satisfaction survey programs
• Experience managing SharePoint or Teams governance and enterprise communications tooling
• Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
• Bachelor's degree in Communications or Marketing

Nice If You Have:   

• Experience with federal ICAM, Zero Trust, or cybersecurity modernization communications programs
• Experience managing a small communications team of analysts or specialists
• Experience using AI agents to build things

Vetting:

Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.