EDI Operations Specialist - Customer Care

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Job Description:

Reporting to the Supervisor, EDI Operations, the EDI Operations Specialist is responsible for reviewing incoming electronic orders and making corrections as needed to enable the orders to flow through the order management process.  Meet or exceed internal and external customer expectations through effective use of order management skills and techniques and customer engagement.

Responsibilities:

• Create requests in appropriate databases to support customer orders such as new customer account set up, customer pricing, etc

• Identify and coordinate resolution of any issues that may negatively affect customer satisfaction

• Review orders received for accuracy and completeness, confirm and/or correct customer orders

• Meet or exceed established order accuracy and turn around time standards

• Handle all customer contacts in a professional and courteous manner

• Compose accurate, prompt and appropriate replies to all customer contacts

• Handle all complaints according to FDA regulations governing medical devices

• Participate in other projects as required

• Participate in and contribute to team meetings

• Provide support to other team members as needed

• Identify continuous improvement opportunities and provide feedback for process improvement

Experience:

• 1 + years of customer service experience – Required

• 2+ years of customer service experience – preferred

Competencies:

• 1+ years of SAP ECC, S/4HANA experience – required

• Microsoft Office experience – required

Education:

• High School Diploma or equivalent – required

At Waters, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at Waters, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

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Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

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