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Description
Reception Responsibilities
* Maintains a warm, welcoming, and aesthetically pleasing atmosphere.
* Welcome each patient with a warm and friendly greeting.
* Provides excellent patient experience from time of check-in to check-out.
* Obtain accurate patient demographic information, patient registration, and insurance information.
* Maintain insurance email box, and transfer information to patient’s record as they are received.
* Secure and post payments for patient visits, including copay, retail products, and cash pay services.
* Answer telephone calls in a timely manner and assist with call center back log to avoid long wait times for patients.
* Create claims for self-pay services and products.
* Schedules patients follow up appointments as needed.
* Assist patients with general questions and provide them with accurate information upon request.
* Accurately receive and deliver messages.
* Accepts and signs for packages as needed.
* Ensure that medical documents are scanned and uploaded to patient’s charts in a timely manner.
* Reconciles payments at the end of day, performs other closing duties, as necessary.
* Performs tasks on the open/close checklist that is provided at each clinic.
* The ability to be flexible with opening and closing schedule to ensure coverage for the front desk.
* Performs other administrative related duties as assigned or requested.
Teamwork and Development
* Demonstrates the ability to be proactive, supportive, and collaborative.
* Share knowledge, promote positivity, and take personal responsibility for your professional development.
* Demonstrates the ability to seek and value open, honest communication and constructive feedback in a timely manner.
* Provide outstanding communication, documentation, education, and care to all patients.
* Demonstrate a natural ability to actively listen, lead with curiosity, and assume the best intentions of others.
* Demonstrate the ability to prioritize and respond quickly to changing & fast-paced environments.
Requirements
* High school diploma or GED
* 1 year of experience in a Medical Office setting a plus
* Strong documentation skills.
* Excellent written and oral communication skills.
* Strong customer service skills.
* Punctuality and adherence to schedule is a must.
* Excellent problem solving and time management skills.
* Excellent telephone skills and etiquette.
* Ability to work at a computer for extended periods of time.
* Ability to thrive in a fast-paced work environment.
* Strong organizational skills and attention to detail
* Ability to handle confidential and sensitive information.
* Work is performed in a medical office setting using standard medical equipment. The risk of exposure to blood and bodily fluids is present.
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