Reception Appointment Clerk - Full Time

SUMMARY:

The Reception/Appointment Clerk will accurately perform activities related to the smooth functioning of the Patient Access Support Services Department. You are responsible for greeting patients in a friendly and professional manner and helping them to receive the services they need. For patients with appointments, duties include completing initial registration, updating demographic and insurance information at every encounter, generating encounter forms, and alerting clinical staff that the patient is ready. For patients without appointments, ensure that they are able to speak with appropriate clinical staff. You are also responsible for answering telephones, taking accurate and complete messages, and helping callers to get the correct information they need. You are responsible for making telephone and in-person appointments for patients. The Reception Clerk is also responsible for identifying patient correspondence, sorting and identifying mail and faxes and routing paperwork to the appropriate staff member for action.

QUALIFICATIONS:

• High School Graduate or equivalent
• History of good attendance and positive work attitude
• Detail-oriented and thorough.
• Ability to communicate effectively with patients of diverse ethnicity.
• Pleasant telephone manner; good memory and patience.
• Ability to be courteous, efficient, effective, and patient under hectic circumstances.
• Bi-lingual in Spanish/Khmer and English preferred.

EXPERIENCE:

Previous receptionist and/or secretarial assistant experience in a medical practice setting preferred.

DUTIES AND RESPONSIBILITES:

1. Schedule appointments via EMR.
2. Verify and update demographic and insurance data in the computer.
3. Greet and process patients, with an emphasis on positive customer service.
4. Answer phones, take accurate complete messages, and deliver promptly.
5. Assist patients with insurance problems/questions with the assistance of enrollment staff
6. Continually monitor appointment schedule, acknowledge appointments, and change appointment status as needed.