104101 - Mini-Bar Attendant

Job DetailsJob Location: Cotton Court - Lubbock, TX 79401Position Type: Full TimeROLE DESCRIPTION Position: Mini Bar Attendant Status: Non-Exempt Reports to: Food & Beverage Manager Are you a Customer Service Super Star? WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today’s passionate traveler. Each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. JOB SUMMARY The Mini Bar Attendant is responsible for maintaining and restocking the mini bars in guest rooms. This role supports the team by ensuring that all mini bars are fully stocked and clean, contributing to the overall guest experience and hotel operations. ESSENTIAL DUTIES & FUNCTIONS Operational Responsibilities Restock and replenish mini bar items in guest rooms. Maintain cleanliness and organization of mini bars, fridges and storage areas. Monitor inventory levels and report any shortages to the supervisor. Guest Services Provide excellent customer service and respond to guest inquiries. Ensure guest satisfaction by accommodating special requests. Team Support and Training Assist in training new mini bar attendants as needed. Support team performance by collaborating with colleagues. Coordinate with housekeeping and front desk to ensure the rooms are ready Ensure compliance with Valencia Hotel policies and industry standards. Communication and Reporting Communicate effectively with the housekeeping manager and other departments. Report any incidents or safety concerns immediately. Safety & Compliance Follow all hotel policies and procedures. Adhere to safety standards and maintain a safe working environment. QualificationsESSENTIAL SKILLS AND QUALIFICATIONS Strong verbal and written communication skills Effective time management and problem-solving skills Ability to work well with a team and demonstrate attention to detail Excellent organizational skills and interpersonal abilities Previous experience in a hospitality or customer service role is preferred Certification for TABC & Texas Food Handlers Physical Requirements Sitting: Occasional Standing/Walking: Frequent, including walking long distances Lifting/Carrying: Up to 50 lbs, such as mini bar items and supplies Other Physical Requirements: Handling, grasping, and crouching as needed Working Environment Interior: Guest rooms and storage areas BASICS Maintain cleanliness and organization in all work areas Display courteous behavior with guests and team members Report any unsafe conditions immediately Ensure mini bar equipment is in proper working condition Perform any additional duties as assigned by the supervisor CANDIDATE PROFILE Education and Experience: High school diploma or equivalent preferred; previous experience in a hospitality or customer service role is a plus