Preventative Maintenance

Job Summary

This position contributes to the success of Los Angeles Athletic Club (“Company”) by creating positive experiences for every member and guest who visits the club by seeing to the day-to-day maintenance needs of the buildings and the athletic club amenities. This building engineer ensures that everything from the HVAC system to the water supply is working properly, this engineer may also be tasked with performing minor repairs or renovations as needed.

Responsibilities:

• Arrive to work on time in uniform and ready to work.
• Follow opening and closing procedures as outlined in the department SOP or checklist. 
• Inspect building, vacant spaces, roof drains, and Mechanical Electrical Plumbing (M.E.P.) systems to ensure proper operation and take appropriate action, when necessary, notify Director of Facilities or Assistant Chief Engineer. 
• Acknowledge and respond to radio calls in a timely manner.
• Perform scheduled preventative maintenance (PM) throughout building, including but not limited to hotel room maintenance, equipment, and systems.
• Maintain accurate records of all maintenance activities, repairs, and replacements.
• Investigate and resolve Guests and Member maintenance concerns in a prompt and professional manner.
• Adhere to all safety regulations and OSHA standards by following and using Personal Protective Equipment (PPE).
• Check Hello Shift for work orders, respond to requests in a timely manner, and update project status to inform user of status.
• Assist in moving heavy objects such as equipment, furniture for banquet events, member workstations, scaffolding, etc. 
• Maintain proper function of life safety equipment and building security.
• Maintain and oversee HVAC units to ensure they are functioning appropriately; maintain as directed including replacements of filter, fan belts, greasing bearings, etc.
• Use engineering computer software “Metasys” to monitor and adjust temperatures throughout building including for pre-cooling or pre-heating rooms according to events. 
• Check and log chemical treatments levels for the swimming pool, jacuzzies, cold plunges, and water softeners, take appropriate action as needed. 
• Ensure to carry keys to every space marked and organized to be able to enter spaces quickly and be knowledgeable of the various keys by using internal list.
• Patrol building exteriors for graffiti, garbage cleanliness, vagrants, and possible rodent entry points.
• Touch up painting and dry wall patching as directed.
• Miscellaneous trouble shooting and problem solving.
• Errands as required, including picking up supplies at various venders as required.
• Minor janitorial work after or during completion of a job, including but not limited to, cleaning, mopping, vacuuming, glass cleaning as required in order to leave the area in a clean and presentable manner.
• Follow company policy when entering occupied hotel rooms and women’s restroom and locker room.
• Follow up with Maintenance Engineers from the prior shift for any pending repairs and/or projects.
• Engineers who are candidates for the Steam Engineer license: Assist Steam Engineer with repairs and monitoring of the boilers and any steam related duties as needed.
• Perform other repairs, tasks and duties as directed by the Director of Facilities and/or Assistant Chief Engineer.
• Follow Maintenance Engineer checklist for detailed list of duties associated with each shift.

Consistently adhere to the Los Angeles Athletic Club core service standards:

• Exemplify high-quality hospitality by making every member, guest, and business partner feel welcomed, valued, respected, and listened to; greet at every encounter, offer assistance to anyone who appears in need, escort individuals to correct destination.
• Take responsibility for maintaining an uncompromisingly clean Club; maintain your work area neat and clean, clean after yourself in employee and member areas, be proactive in maintaining member areas neat and clean by performing minor clean up as needed (i.e., cleaning minor food and liquid spills, storing forgotten exercise equipment, wiping equipment, etcetera); and promptly report needed repairs, potential safety issues, significant cleaning jobs to housekeeping, cleaning, and/or engineering department. 

• Follow through with resolutions to problems from beginning to end; break away from your regular duties if needed to follow through on resolutions.
• Be knowledgeable of Club information; maintain sufficient and updated information to be able to easily answer questions from members and guest thoroughly from beginning to end.
• Practice personal hygiene: wear clean and pressed clothing, and proper uniform if required by your position.
• Use proper and welcoming telephone etiquette; do not screen calls, answer calls by the 3^rd ring, smile while you speak.
• Reply to emails the same day you receive them.
• Anticipate and comply with member needs and record their preferences.
• Be an ambassador of the Los Angeles Athletic Club in and outside the workplace; always represent yourself and the club professionally and with respect.

Ensure A Safe Work Environment:

• Comply with the Company Health and Safety (H&S) processes while working on projects, initiatives and other work-related duties; perform job duties in a way that will not cause danger to self or others, or violate local, state, federal, environmental regulations.
• Promptly correct or report any hazard, potential hazard, or unsafe work condition to the Director of Engineering, and/or People & Culture; wear protective equipment when required; ensure work location is kept safe, clean, and organized.

Initiate Professional Growth:

• Consistently evaluate work for efficiency, quality, alignment with the Company’s service standards, and compliance with Company policies and procedures.
• Seek out opportunities to enhance personal skills set relevant to job tasks.
• Maintain current product knowledge, best practices, and skills needed to meet the demands of your position.

 Education, licenses, & certifications:

• Ideal: Minimum of 2 years of experience in same or similar positions with Plumbing, Mechanical, Electrical, Refrigeration, Welding, or HVAC, etc. experience in the Retail, Hospitality, or Food & Beverage industry
• Ideal: High School Diploma or GED Equivalent
• Required: Current California Driver License with satisfactory Department of Motor Vehicle driving record.

Essential qualifications:

• Required: At least eighteen (18) years of age.
• Required: Reliable and punctual attendance.
• Required: Excellent time-management skills; prioritizing and completing assigned job tasks effectively.
• Ideal: Bi-lingual oral, speech, and writing skills in English and Spanish or other language is an asset in this position
• Required: Excellent interpersonal and customer service skills
• Ideal: Computer Experience: proficient Microsoft Office programs, Outlook, and climate control software.
• Required: Excellent verbal and written communication skills; ability to convey messages clearly and compose correspondence with correct and proper grammar.
• Ideal: Strong presentation skills; convey messages clearly and confidently; persuade and effect change positively.
• Required: Capable of working effectively independently with minimal supervision 
• Required: Strong analytical skills.
• Required: High attention to detail and accuracy 
• Required: Strong organizational skills
• Required: Ability to prioritize effectively and efficiently meet deadlines and produce work in a timely manner.
• Required: Ability to elicit and accept constructive feedback.