Orthodontic Treatment Coordinator

Company Overview

Hero Practice Services delivers quality dental, vision, and orthodontic care to children in underserved communities at 30+ offices across seven states. Our core values we live by are: integrity, mission driven, patient first, accountability, compassion, and teamwork.

Become a Hero and join us on our mission to help underserved kids!

• Generous pay with monthly bonus opportunities
• PTO and paid holidays
• Career growth within your practice and the region
• Medical, dental, vision insurance, 401K & more

Outcome of the Role

Kids Dental Place and Orthodontics in Van Nuys, CA are currently seeking a Orthodontics Treatment Coordinator to establish a parent/patient relationship for proper communication regarding recommended treatment plans. This position will report to the Operations Manager.

Pay range: $21-$28/hr

Job Responsibilities

• Facilitate financial discussions with delinquent accounts
• Achieve patient conversion results
• Assist with phone calls and patient check-out
• Understand, monitor, and ensure the smooth implementation of office processes, including but not limited to, scheduling, patient flow, and insurance verification
• Ensure practice is clean and presentable to patients to include cleaning restrooms, patient lobby, mopping, vacuuming, dusting etc.
• Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children

Job Qualifications

• Previous sales experience desired
• Previous experience in a dental practice a plus
• Ability to multi-task and complete tasks correctly and on time
• Knowledge of various insurance plans, manuals, exclusions, and limitations 
• Strong interpersonal skills and a friendly demeanor
• Preferred knowledge of Dolphin Database, eCW, Google Docs, scanning functions, and Office, Word, and Excel
• Bilingual a plus

In addition to the job description, you will be asked to perform other duties that support the business and our mission.

Physical Requirements

This position requires full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk and stand, bend, communicate verbally (both in person and by telephone), use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 50 pounds.

Work Environment

Work is performed in a standard office environment. This role routinely utilizes standard office equipment.

Equal Employment Opportunity Statement

The statements contained herein are intended to describe the general nature and level of work performed by Orthodontics Treatment Coordinators, but is not a complete list of the responsibilities, duties, or skills required. Other duties may be assigned as business needs dictate. Reasonable accommodations under the Americans with Disabilities Act may be made to enable qualified individuals with disabilities to perform the essential functions of this role.

Hero Practice Services and its affiliated practices provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.