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VigorCare Pediatric Services is seeking a highly motivated and skilled IT Support Analyst to join our growing team. As a full-time, permanent employee, you will play a crucial role in providing technical support and maintaining the IT infrastructure for our organization.
Responsibilities:
- Provide technical support to all employees for hardware, software, and network related issues
- Troubleshoot and resolve technical problems in a timely and efficient manner
- Monitor and maintain the organization's network and server infrastructure
- Collaborate with the IT team to implement new technologies and systems
- Develop and maintain documentation for IT processes and procedures
- Participate in on-call rotation for after-hours support as needed
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 2+ years of experience in a similar IT support role
- Strong knowledge of Windows and Mac operating systems
- Experience with network administration, including routers, switches, and firewalls
- Familiarity with cloud-based systems and services (e.g. Office 365, AWS)
- Excellent problem-solving and communication skills
- Ability to work independently and in a team environment
- Proven ability to manage multiple tasks and prioritize effectively
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