COMMUNITY OPERATIONS ASSOCIATE

AI-Enabled HOA Management | Career Path to Community Manager

Help Us Build the Future of HOA Management

We're not looking for someone to simply answer emails, process paperwork, and check boxes.

Our company is growing, and we're fundamentally changing how HOA management is done.

We're building an AI-enabled, technology-driven management platform where homeowners, Board members, vendors, and our team can conduct much of their day-to-day business through a centralized software portal.

AI and automation are increasingly handling repetitive administrative work, organizing information, assisting with communications, and helping our team work more efficiently.

But technology doesn't eliminate the need for great people.

It makes great people more valuable.

We're looking for a high-potential individual who can learn our business, master our technology, develop strong relationships with homeowners and Board members, and ultimately grow into a Community Manager.

If you're smart, organized, personable, technologically curious, and looking for a career—not just another job—we want to meet you.

Our goal is not to keep you in an assistant position indefinitely.

For the right person, the opportunity can develop along this path:

Community Operations Associate → Assistant Community Manager → Community Manager

As you learn the business and demonstrate your ability to take on greater responsibility, you'll have the opportunity to grow with the company. We will teach you the HOA business.

We're looking for someone who brings the ability, judgment, work ethic, and desire to learn it.

Traditional HOA management can involve an enormous amount of repetitive work—emails, phone calls, paperwork, data entry, follow-ups, scheduling, and tracking. We're working to change that.

Our technology platform is designed to move more of that work into a centralized system. AI assists our team with organizing information, drafting communications, identifying issues, and handling routine workflows.

That means our people can spend more time on the things technology cannot do well:

You will learn to use technology as a force multiplier rather than simply performing tasks manually.

What You'll Do

Who We're Looking For

We're looking for potential more than a résumé. You may already have HOA or property-management experience. That's great. But you might also come from customer service, real estate, hospitality, technology, operations, finance, education, or another field entirely.

What matters most is how you think and how you interact with people.

We want someone who:

You Don't Need to Know Everything.

In fact, we expect you won't.

What we're looking for is someone who can say:

That's the mindset that succeeds here.

The Human Touch Still Matters

We're excited about AI and automation. But we don't believe HOA management can—or should—become entirely automated. A homeowner may submit a request through the portal, but sometimes what they really need is someone to listen.

A Board member may have a complicated question that requires judgment rather than a canned response.

A vendor may need someone to resolve an issue.

A difficult situation may require empathy, diplomacy, and experience.

Knowing when technology is enough—and when a human needs to step in—is an important part of this job.

Compensation & Benefits

We are willing to pay for exceptional talent. Candidates with an unusual combination of intelligence, communication skills, technology aptitude, and leadership potential may be considered at the upper end of the range.

We offer a competitive benefits package, including health benefits, paid vacation, PTO, and paid holidays.

Additional details regarding compensation and benefits will be discussed with qualified candidates.

We have offices in Torrance and West Los Angeles.

This is a primarily in-office position.

We believe having our team together is important for training, collaboration, mentoring, problem-solving, and developing the systems and culture that will allow our company to grow.

We also recognize that flexibility can have value. As our technology and workflows continue to evolve, there may be situations where remote work makes business sense.

Any remote-work flexibility will be considered based on the needs of the business, the responsibilities of the position, and the individual's experience and performance. Remote work is not a standard component of the position.

You won't just be learning how to process HOA requests. You'll be learning:

We're building a company for the next generation of HOA management.

If you're smart, ambitious, technologically curious, and want the opportunity to grow into a management role, we want to hear from you.