Field Service Coordinator II

Who We Are

Stored Energy Systems (SENS) is an award-winning manufacturer of premium quality power conversion products located in Longmont, CO. In business for over 50 years, SENS is the market leader with a proven track record of providing highly reliable battery chargers, DC power systems, and related products to industrial markets. For more information on our company please see our web site at www.sens-usa.com. 

View the SENS Product Catalog

Summary

The Field Service Coordinator II independently coordinates field service activities, including technician and vendor scheduling, customer communication, service documentation, and administrative support. This role manages routine and moderately complex service requests, resolves coordination issues within established guidelines, and ensures field service information is accurate and timely.

The Field Service Coordinator II applies a working knowledge of field service processes, systems, and products to support efficient resource utilization and a positive customer experience. This position also assists with process improvements and provides operational guidance to less-experienced coordinators while escalating complex or high-impact issues to Field Service leadership.

Responsibilities

• Independently coordinate and dispatch Field Service Technicians and approved Vendors for onsite service.
• Manage routine and moderately complex service requests from initial scheduling through service completion and documentation.
• Review service requirements, technician availability, geographic coverage, travel needs, and customer priorities when developing schedules.
• Adjust schedules and resource assignments in response to changing customer needs, technician availability, delays, or other service disruptions.
• Communicate scheduling details, site requirements, service status, and changes to customers, technicians, Vendors, and internal stakeholders.
• Serve as a primary coordination contact for assigned customers, service requests, territories, or projects.
• Identify and resolve routine scheduling, customer, technician, and Vendor issues within established procedures and authority.
• Escalate complex, high-risk, or unresolved service issues to the Field Service Coordination Supervisor or appropriate leadership.
• Create and maintain Purchase Orders and Vendor Task Orders in accordance with company procedures.
• Review Vendor invoices and supporting documentation for accuracy before submitting them for approval.
• Enter, update, and validate service information in Syteline, HubSpot, and other applicable systems.
• Review service reports for completeness and follow up with technicians or Vendors when required information is missing.
• Maintain accurate customer records, service documentation, equipment information, and service history.
• Coordinate technician travel arrangements and support efficient travel planning.
• Monitor open service requests, outstanding documentation, and pending follow-up activities to support timely completion.
• Review dispatch schedules and system records for accuracy, completeness, and potential scheduling conflicts.
• Coordinate recurring maintenance schedules and support multi-site service activities under the direction of Field Service leadership.
• Collaborate with Customer Service, Procurement, Field Service Technicians, Vendors, and other internal teams to resolve coordination issues.
• Provide day-to-day process guidance and system support to Field Service Coordinator I team members.
• Assist with training and onboarding new coordinators on established workflows, systems, and documentation requirements.
• Identify workflow inefficiencies and recommend practical process improvements to Field Service leadership.
• Support the development and maintenance of standard operating procedures, work instructions, and coordination best practices.
• Track basic service activity and performance information and assist with preparing operational reports.
• Follow company policies, procedures, safety requirements, and security protocols.
• Perform other duties as assigned in support of the company’s mission, values, and goals.

Required Qualifications

• Associate degree in a relevant field of study and 2+ years of experience in field service coordination, technical customer service, operations support, dispatch, or a related role; OR 4+ years of relevant experience in lieu of a degree.
• Demonstrated ability to independently coordinate multiple service requests, schedules, and priorities.
• Strong organizational, time-management, and follow-through skills.
• Strong attention to detail and commitment to maintaining accurate records.
• Effective written and verbal communication skills.
• Demonstrated problem-solving skills and sound judgment when resolving routine and moderately complex coordination issues.
• Ability to work effectively with customers, technicians, Vendors, and cross-functional teams.
• Proficiency in Microsoft Office Suite.
• Experience using ERP, CRM, service management, or similar business systems.
• Ability to work independently while following established procedures and escalation protocols.
• Ability to manage changing priorities in a fast-paced environment.

Preferred Qualifications

• Experience using Syteline and/or HubSpot.
• Experience creating Purchase Orders, Vendor Task Orders, or similar service-related documentation.
• Experience reviewing Vendor invoices and supporting service documentation.
• Experience coordinating technician travel or multi-location service activities.
• Working knowledge of technical service terminology, equipment documentation, or industrial products.
• Experience assisting with employee training, onboarding, or process documentation.
• Ability to read and understand basic technical documentation, including equipment specifications, service reports, and drawings.

Location: This position is located on-site in Longmont, CO. 

Base Compensation: $25 - $32 is the projected hourly wage for this role and will be determined on the candidate’s overall qualifications and experience. 

Bonus: This position is eligible for an annual bonus based on individual and company performance.

Closing Date: September 19th. While we expect to keep the position open through this date, the posting may be extended or closed early based on applicant volume and hiring needs.

Onsite Perks

• Free gym with 24/7 access
• Free Electric Vehicle charging
• Breakfast and Lunch Café
• After hours Grab & Go snacks
• Basketball court
• Walking paths

Benefits

• Paid Time Off
• Paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term and long-term disability
• Life insurance
• 401(k) plan with immediate vesting
• Employee referral program

At SENS, our culture is rooted in a set of core values that reflect who we are and how we work. In a recent 2025 poll, our employees identified the values that best define us: “Innovative”, “Respectful”, “Inviting”, “Flexible”, “Collaborative”, and “Growth Driven”. Our team describes us as a dynamic, forward-thinking company where everyone has the opportunity to thrive.

We pride ourselves on being an equal opportunity employer, fully dedicated to fostering inclusion and diversity. We welcome all applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristic.

We hope you're interested in making a difference with us. Even if you don't feel that you meet every qualification listed in this job description, we still encourage you to apply.