Client Relations / BDC Representative – Customer Service

VIP Automotive Group – Long Island, NY
Full-Time | 5-Day Work Week | $45,000 – $80,000+
Salary + Commission + Bonuses | Growth Opportunity

NOW HIRING: CLIENT RELATIONS / BUSINESS DEVELOPMENT CENTER REPRESENTATIVE

VIP Automotive Group is hiring motivated, outgoing, and customer-focused Client Relations / BDC Representatives to join our centralized Business Development Center (BDC) supporting multiple automotive dealership locations.

This is an excellent opportunity for someone with experience in customer service, sales, retail, hospitality, call centers, appointment setting, or client relations who wants to build a long-term career with a successful automotive dealership group.

No automotive dealership experience required — paid training provided!

If you enjoy talking with people, building relationships, following up with customers, and working toward goals, this could be the opportunity for you.

COMPENSATION

$45,000 – $80,000+ per year

Salary + Commission + Bonuses

Your earning potential increases with performance, appointment generation, customer engagement, and results.

SCHEDULE

Full-Time | 5-Day Work Week

One weekend day required
One weekday evening shift: 12:00 PM – 8:00 PM
One weekday off
Flexible scheduling based on business needs

WHAT DOES A BDC REPRESENTATIVE DO?

As a Client Relations / BDC Representative, you'll be responsible for connecting with automotive customers and prospects, scheduling appointments, following up with leads, and helping drive customers into our dealerships.

You'll communicate with customers through phone calls, emails, text messages, and online leads while providing a professional and exceptional customer experience.

KEY RESPONSIBILITIES

Handle inbound and outbound customer calls
Respond to customer inquiries by phone, email, and text
Follow up with automotive sales and service leads
Schedule sales and service appointments
Confirm and reschedule customer appointments
Follow up with customers who have not yet scheduled
Contact previous customers regarding future sales and service opportunities
Respond quickly and professionally to internet and online leads
Build strong relationships with customers and prospects
Generate showroom and service department traffic
Maintain accurate customer information and notes in dealership CRM systems
Make proactive outbound calls to increase appointment opportunities
Work with Sales and Service teams to ensure a smooth customer handoff
Meet or exceed individual and team appointment-setting goals
Track follow-up activities and customer interactions
Deliver exceptional customer service throughout the entire customer journey
Help identify opportunities to generate additional dealership business

⭐ NO AUTOMOTIVE EXPERIENCE? NO PROBLEM!

We provide paid training and the tools necessary to help the right candidate succeed.

We welcome candidates with backgrounds in:

Customer Service
Call Centers
Inside Sales
Retail Sales
Hospitality
Appointment Setting
Client Relations
Customer Experience
Sales Support
Lead Generation
Account Management
Business Development

If you're comfortable talking to customers, organized, motivated, and willing to learn, we want to hear from you!

WHAT WE'RE LOOKING FOR

The ideal BDC Representative / Client Relations Representative is:

Customer-focused and professional
Friendly, outgoing, and energetic
Comfortable making and receiving phone calls
Confident communicating by phone, email, and text
Organized and detail-oriented
Comfortable working with computers and CRM systems
Able to multitask in a fast-paced environment
Goal-oriented and motivated by performance
Dependable and punctual
A strong team player
Able to follow up consistently and professionally
Interested in building a long-term career

AUTOMOTIVE BDC & CRM EXPERIENCE

Previous automotive experience is not required, but experience with any of the following is a plus:

Automotive BDC
Sales BDC
Service BDC
Business Development Center
Internet Sales
Internet Leads
Automotive CRM
Customer Relationship Management
Appointment Setting
Lead Management
Sales Follow-Up
Service Appointment Scheduling

Experience with dealership CRM or automotive software is helpful, but we will train the right candidate.

BUILD YOUR CAREER WITH VIP AUTOMOTIVE GROUP

This isn't just another call center position.

Our centralized Business Development Center provides an opportunity to gain valuable experience in automotive sales, service, customer relations, lead management, appointment setting, and dealership operations.

As you develop your skills and performance, opportunities may become available to advance within the BDC or into other areas of the dealership, including Sales, Service, Customer Relations, Internet Sales, and Management.

WHY JOIN VIP AUTOMOTIVE GROUP?

VIP Automotive Group is committed to creating a professional, supportive, and customer-focused environment where employees can build rewarding careers.

Benefits include:

Medical Insurance
Dental Insurance
401(k) Retirement Plan
Paid Time Off
Employee Discounts on Vehicles, Parts & Service
Disability Coverage
Life Insurance
Paid Training
Professional Development
Career Advancement Opportunities
Employee Recognition Programs
Supportive, Team-Oriented Environment

RELATED JOB TITLES

Candidates searching for the following positions are encouraged to apply:

LOCATION

VIP Automotive Group – Long Island, NY

READY TO GROW YOUR CAREER?

If you're an experienced Customer Service Representative, BDC Representative, Business Development Representative, Sales Representative, Call Center Representative, Appointment Setter, or Client Relations Professional, or you're simply motivated to learn and grow, apply today!

No automotive experience required. Paid training provided.

Join VIP Automotive Group and build a career where your communication skills, customer service, and performance can make a difference.

Apply today!

Learn more about this Employer on their Career Site

BDC Representative