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What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Responsibilities
What will I be doing?
As a Doorperson, you will provide a transportation service to Guest and visitors as requested, where safety, cleanliness, and superior customer service are always included. A Doorperson contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Welcome Guests on arrival and assist with their luggage
Oversee delivery and safe keeping of luggage, keep the luggage room in order
Stay current on all hotel services as well as VIP requirements and special events
Demonstrate a current knowledge of external locations, attractions and landmarks in the vicinity
Provide support to the Concierge in cases of emergency
Comply with all hotel security, fire regulations and Health and Safety legislation
Project a professional manner with an emphasis on hospitality and guest service
Qualifications
What are we looking for?
Doorpersons serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Previous driving experience preferably in the hotel, leisure or retail sector
Impeccable personal presentation with good communication skills
Energy and enthusiasm with an eye for detail
Calm, courteous and discreet
A passion for delivering exceptional levels of guest service
Good grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in as Doorperson or Concierge in busy hotels
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