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Assists in developing gaming customers, maintains rapport and hosts current players and provides them with special amenities.
Responsibilities
- Establishes and maintains the good will of players, based on personal knowledge of the individual.
- Greets and hosts players.
- Assists in developing invitation lists for special events and in planning the events.
- Coordinates activities on a regular basis with other team members.
- Organizes and participates in off-property functions such as dinners, cocktail parties, golf tournaments, etc.
- Develops incremental trips for players.
- Keeps informed of competitive promotional methods.
- Provides complementary for players in accordance with guidelines.
- Conveys terms of programs and explains qualifications to prospective gaming customers.
Qualifications
- Minimum 2-year Associate’s college degree
- Bachelor’s Degree or comparable experience preferred
- Minimum of 5 years in gaming, marketing or public relations
- Customer service and telemarketing experience required
- Literacy and fluency in English
- Excellent verbal communication skills
- Ability to be creative and innovative in guest satisfaction
- Must possess strong relationship building skills and demonstrate the ability to influence at all levels
- Must be able to work flexible hours.
- Must be able to maintain composure and excellent guest relations under all circumstances.
- Ability to maintain strict confidence regarding all information concerning Caesars Entertainment
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
- Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
- Adheres to all regulatory, company and department policies and procedures
ADDITIONAL REQUIREMENTS
- Must be able to sit, stand or walk for long periods of time (4 hours).
- Must be able to move in and around on the casino floor quickly.
- Must be able to respond calmly and handle many customer demands in a fast-paced environment.
- Visual and auditory range must include immediate environment.
- Must have manual dexterity to operate a computer and other necessary office equipment.
- Must have the ability to push, pull, reach, bend, twist, stoop, and kneel
- Ability to grasp, finger dexterity, use repetitive hand motion
With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR.
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