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RESPONSIBILITIES:
- Provide best-in-class service by listening attentively to customer’s needs, and effectively communicate the best applicable solution via phone or email
- Manage customer accounts through the full sales cycle, including consistent customer check-ins and order updates
- Upon receipt of customer purchase orders, enter and create corresponding sales orders, while advising them on future forecasting of products
- Prepare accurate price quotes for customers, including estimates of related shipping charges and expected delivery dates
- Stay current with product knowledge to be able to accurately advise our customers with the best product options
- Efficiently respond to customer inquiries, regarding any adjustments, returns, credits or shipment tracking
- Communicate and collaborate with other internal departments to collectively identify the best solutions for our customers
- Establish customer relationships with a consultative approach and subsequently utilize your product knowledge to assist in providing them direction with their product selection.
- Set-up client accounts in our internal CRM, and maintain and update all necessary client information
- Partnering closely with the Regional Sales Managers as well as Business Development Managers, you will manage and follow-up on account specific requests and nuances.
QUALIFICATIONS:
- High School Diploma, or equivalent
- 2+ years of customer service experience
- Intermediate experience using Microsoft office Suite
PREFERRED QUALIFICATIONS:
- 1+ Year of technical training or equivalent industry experience
OUR EMPLOYEE VALUE PROPOSITION:
- Market competitive benefits package, including company-sponsored health coverage, life insurance, 401(k) plan with company match, paid parental leave and paid time off
- Work in a collaborative environment with passionate and innovative teammates
Learn more about this Employer on their Career Site
