Back to search
Benefits:
- SIMPLE IRA 3% Match
- Dental insurance
- Paid time off
As a CSR, you will be an important part of our office and operations team. Your responsibilities will include:
Customer Service
- Answer incoming customer calls in a professional and friendly manner.
- Serve as a primary point of contact for customers throughout the restoration process.
- Respond to customer questions, concerns, and requests.
- Communicate professionally with homeowners, property managers, insurance representatives, and other customers.
- Handle difficult or upset customers with patience and professionalism.
- Follow up with customers to make sure their needs are being addressed.
- Escalate customer concerns to management when appropriate.
New Job Intake & Scheduling
- Take incoming emergency and restoration calls during normal business hours.
- Gather accurate information regarding the property loss and customer's needs.
- Enter new jobs and customer information into company systems.
- Schedule inspections, appointments, crews, and technicians.
- Confirm appointments and communicate schedule changes.
- Coordinate schedules between customers, technicians, project managers, and other team members.
- Assist with emergency restoration dispatch and coordination.
Job Coordination & Communication
- Communicate job updates between customers and field personnel.
- Monitor job status and identify items requiring follow-up.
- Keep customers informed regarding scheduling and project updates.
- Document customer conversations, requests, and important job information.
- Ensure job records are accurate and up to date.
- Follow through on customer requests until they are resolved.
Office & Administrative Support
- Maintain accurate customer and job records.
- Assist with paperwork and documentation.
- Enter and maintain information in company software.
- Assist management and office staff with administrative duties.
- Help maintain an organized and professional office environment.
- Perform other duties as needed to support the team.
Learn more about this Employer on their Career Site
