Member Service Representative

Amicalola EMC has an immediate opening for Member Service Representative. This position will provide high-quality, positive, and professional customer service to all Amicalola EMC customers and internal team members. The MSR role is required to answer phone calls, handle cash payments, and help members successfully navigate our operating procedures to meet their electric needs.

EDUCATION

High school diploma or equivalent required.

Additional education in business or customer service preferred.

EXPERIENCE

Prior experience in customer service.

ABILITIES AND SKILLS

• Ability to learn internal software and maintain member data efficiently and accurately
• Skilled in accepting and posting a variety of payments and maintaining a cash drawer
• Proficient in Microsoft Office Word, Outlook, etc
• Communicate well on the telephone and with members
• Strong organizational, analytical, problem-solving, written and oral communication skills are necessary
• Must be able to work independently and manage time
• Must maintain a valid driver's license

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

Prolonged periods of sitting at a desk or cashier counter, standing, bending, and stretching.

Occasional lifting and carrying office supplies < 25 lbs.

Ability to use a computer, phone, cash register, and other office equipment efficiently.

Ability to travel to district offices as needed.

Position will be onsite, M-F. This position may be assigned to work at any of our three office locations: Jasper, Ellijay, or Dahlonega.

Amicalola EMC offers an excellent benefit package that includes:

• Defined Benefit plan
• 401k
• Generous leave
• Paid holidays
• Medical, Dental, and Vision insurance
• Health Savings Account
• Disability insurance
• Life insurance

Amicalola EMC is an Equal Opportunity Employer, including Veterans and Disabled.

Standard post-offer of employment physical, drug screen, and background check required.