Operations Team Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line.

Consumer Wealth Management Operations (WMO) Tax Reporting Operations (CWTO) is responsible for multiple tax related functions to support IRS and State regulatory required tax reporting, withholding payments, and cost basis updates, primarily on behalf of GWIM investment and retirement accounts.
The Tax Operations Payments Team Lead is responsible for oversight and approval of Federal and State withholding payments to the Internal Revenue Service (IRS) and 43 various states for Retirement, Retail and Non-Resident accounts.   The Team Lead must support the strategic growth of the team through analytical thinking, problem resolution, project management and process improvement.  The role must be able to work overtime to support supervision of the team throughout tax season, which is generally highest January - April.
The role will be responsible for overseeing the daily reconciliation and payment processes for $5B in tax withholding annually.
• Administers control reviews of all payment packets completed daily to ensure accuracy and timeliness, confirming and comparing system valuations through various system checks and balances according to strict daily deadlines to establish daily, weekly, quarterly and/or annual liability positions.
• Monitor and ensure the integrity of the withholding ledgers to remit accurate deposits in accordance with IRS and State Agency regulations as well as perform federal and state year-end tax reporting functions.
• Reviewing, researching and responding to escalated branch inquires in relation to withholding via email and/or ASAP and adhering to SLAs in place to meet specified standards.
• Review of new federal and/or state regulations to ensure compliance with both.
• Support year end reconciliation and tax withholding updates during tax season
• Support Process Management reviews within Single Process Inventory (SPI)
• Participate in Audit Reviews
• Review of all procedures in Global Policy Source and ensuring adherence by the team
• Coordinate training and work coverage for Payment associates as needed
• Provide coaching to Payment Associates
• This position also requires overtime during tax season

Responsibilities:

• Resolves day-to-day problems and executes deliverables within the business unit
• Provides functional expertise knowledge to projects or initiatives relating to the business unit
• Manages team workload and provides general oversight and direction to team
• Maintains internal, operational, and financial controls and works within risk appetite of the business unit
• Reviews processes to ensure they are efficient and implements process improvement opportunities

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Skills:

• Attention to Detail
• Collaboration
• Customer Service Management
• Customer and Client Focus
• Fraud Management
• Active Listening
• Administrative Services
• Business Operations Management
• Data Collection and Entry
• Quality Assurance
• Client Management
• Coaching
• Performance Management

Required Skills:

• 3-5 years Operations experience
• Self-directed, analytical, detail oriented and thorough
• Strong oral and written communication skills and ability to interact with management
• Ability to manage multiple priorities to meet daily deliverables expected by clients and organization
• Ability to work effectively in a team environment and motivate the team
• Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate tasks
• Strong metric reporting and analytical problem solving and decision making skills
• Strong interpersonal skills and ability to collaborate across teams
• Demonstrates initiative and a commitment to continuous learning
• Proven effectiveness in a fast paced and demanding environment with an ability to work under pressure
• Ability to analyze issues quickly and use sound judgement to identify solutions
• Proficient in MS Office (Outlook, Excel, Word)

Desired Skills:

• College degree strongly preferred
• Understanding of rules and regulations governing tax operations
• Understanding of tax filing requirements and reporting
• Track record for building strong partnerships both in and outside of line of business
• GWIM experience

Shift:

Hours Per Week: