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Benefits:
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
Customer Service Representative (CSR)
Job Description
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This position reports to store manager. The CSR is responsible for the overall effective operations of the counter sales and store showroom.
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Accountability Functions Include:
- Maintain a positive attitude
- Maintain a professional image
- Maintain punctual/reliable attendance
- Maintain excellent customer satisfaction
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Duties Include, But Are Not Limited To:
- First person to answer the phone
- First person waiting on customers
- Invoicing/work orders/p.o.’s
- Handle computer
- Pricing for over-the-counter sales
- Scheduling jobs
- Collections
- Filing/office tasks/organization
- Daily close-out
- Possess the three R’s
- Take initiative to make decisions
- Good phone etiquette
- Typing skills
- Computer literate
- Ability to follow instructions
- Ability to read a tape measure
- Possess effective organizational skills
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Product Knowledge
Auto glass experience preferred, willing to train the right candidate
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Time/Experience
Entry level
Micro-soft excel, word, etc.
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Sales Proficiency
Ability to cross-sell
Excellent customer/people skill
Company Description:Â
Lee & cates Glass, Inc., founded in 1926, is a regional architectural flat glass fabricator, distributor and glazing contractor. We provide glass solutions to a variety of market segments. Our glass evolution has brought quality improvement, safety, innovation and automation to the marketplace. A cut above the competition, our people, longevity, creativity and technology set us apart.
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