Customer Service Representative / Appointment Setter

ARE YOU A PHONE ASSASSIN IN THE MAKING?

We’re looking for someone with energy, confidence, and the hunger to win, even if you’ve never worked in sales before.

If you love talking to people, thrive in a fast-paced environment, and get fired up by hitting goals, this is your launchpad into a high-earning sales career.

This isn’t a receptionist job. This is appointment selling, the first and one of the most important steps in our sales pipeline.

WHO WE ARE

Pro-Vision Painting & Home Improvement is one of Northeast Florida’s fastest-growing home improvement companies. Our team is built on speed, professionalism, accountability, and delivering a world-class experience to every homeowner.

Our Customer Service Representatives and Appointment Setters are the heartbeat of the organization: the first voice, the first impression, and the first step in creating a customer for life.

WHAT WE OFFER

Competitive Pay and Performance Bonuses

This position pays $17 per hour, plus commissions and opportunities to earn weekly and monthly performance bonuses by producing qualified appointments. Your earning potential increases as you master the role and consistently achieve your goals.

Clear Path to Sales Growth

Interested in eventually becoming a Project Consultant with significant earning potential? This position provides an opportunity to develop the communication, qualification, and appointment-selling skills needed to grow into a sales career.

High-Performance Culture

You’ll be part of a team that values speed, energy, accuracy, accountability, and results. If you’re ambitious and ready to grow, this is the place to use it.

Hands-On Sales Training

We’ll teach you:

• Appointment selling
• Persuasive phone communication
• Objection handling
• Lead qualification
• CRM mastery

WHAT YOU’LL DO

You’ll be on the front line of our sales process, turning homeowner interest into qualified appointments.

• Make outbound calls to missed calls, aging leads, and rehash opportunities
• Handle inbound calls, texts, and form submissions with confidence
• Use appointment-selling techniques to warm, nurture, and book consultations
• Ask detailed questions to prequalify each project
• Schedule appointments based on territory, project scope, and availability
• Update the CRM with complete and accurate information the same day
• Communicate cancellations, hot leads, and urgent opportunities to the Sales team
• Track and monitor lead-source performance

Your goal is to turn every qualified conversation into a booked opportunity.

WHO YOU ARE

This role is perfect for someone who wants to break into sales and loves talking to people all day.

You’re:

• Charismatic & Upbeat: People naturally like talking to you
• Competitive: You want to hit goals and win
• Fast & Organized: You thrive in an environment where speed matters
• Detail-Oriented: Clean notes, accurate info, same-day updates
• Coachable: Ready to learn, improve, and grow
• Driven: Not here to coast — you want more

Previous call center, appointment-setting, customer service, or sales experience is helpful but not required. We’ll provide the training and tools needed to succeed.

REQUIREMENTS

• Strong verbal and written communication skills
• Confidence making and receiving a high volume of phone calls
• Comfortable asking questions, handling objections, and guiding conversations
• Ability to work quickly while remaining organized and accurate
• Positive attitude, reliability, and a strong work ethic
• Basic computer skills and a willingness to learn CRM systems
• Full-time availability
• Saturday availability is required
• Ability to work in person at our Jacksonville office

WHY JOIN PRO-VISION?

You’re not coming here to be average. You’re coming here to build skills, gain confidence, and create opportunities for long-term career growth.

This position is ideal for someone who wants to break into sales, earn performance-based bonuses, and potentially advance into higher-level sales roles.

WHAT WE OFFER

• Paid, hands-on training
• Hourly pay plus commissions
• Weekly and monthly performance-bonus opportunities
• Supportive, high-performance team environment
• In-person training and ongoing coaching